Overview
What is DataOrb?
DataOrb is an AI-first company that enables companies to operationalize customer empathy across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb enables employees to drive measurable improvement through…
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Get StartedPricing
What is DataOrb?
DataOrb is an AI-first company that enables companies to operationalize customer empathy across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb enables employees to drive measurable improvement…
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Product Details
- About
- Competitors
- Tech Details
What is DataOrb?
- Customer Engagement Hub - Provides customer-facing leaders with 360 insights into customer interactions across channels and languages. Brings customer behavioral insights into business decisions across product, customer support, and customer experience organizations.
- AI Nudge - Proactively influence customer satisfaction and the performance of customer support representatives using behavioral nudges informed by AI algorithms.
- AI Coach - Empowers employee talent with personalized training delivered by AI algorithms.
DataOrb Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Customer experience dashboard
- Supported: AI-powered recommendations
Additional Features
- Supported: The data layer aggregates omnichannel customer communication across touchpoints.
- Supported: The DataOrb AI summarizes all the friction points with no keywords and no manual tagging.
- Supported: DataOrb enables customer experience analysts and product managers to turn insights into playbooks to improve processes, services, and offerings.
DataOrb Screenshots
DataOrb Competitors
DataOrb Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
