GlobalEdge

GlobalEdge by Davisware is a field service management software solution designed to streamline operations and improve efficiency for commercial contractors in the service and construction industry. The software is suitable for small to large-sized companies in the commercial contracting industry, including professions such as commercial contractors, HVAC & refrigeration contractors, mechanical contractors, overhead garage door contractors, and petroleum equipment contractors.

Key Features

Technician Utilization Time: According to the vendor, GlobalEdge helps optimize technician utilization time by providing real-time visibility into technician schedules, allowing dispatchers to assign jobs based on availability and proximity.

Technician to Back Office Ratio: The software streamlines communication and workflows between field technicians and the back office by providing a centralized platform for accessing job details, updating work orders, and real-time communication.

Inventory Cycle Time: GlobalEdge offers robust inventory management capabilities, allowing contractors to optimize their inventory cycle time by providing real-time visibility into inventory levels, enabling contractors to track stock levels, manage reordering, and prevent stockouts.

Accounting: The software integrates with accounting systems, automating tasks such as invoicing, payment processing, and financial reporting, reducing manual errors and improving accuracy.

Parts Sales: GlobalEdge enables contractors to efficiently manage parts sales by creating quotes, processing orders, and ensuring real-time visibility into parts availability.

Invoicing & Payments: The software simplifies the invoicing and payment process by automating the creation and delivery of invoices, allowing customization of invoice templates, and tracking payment status.

Scheduling: GlobalEdge's scheduling feature allows contractors to efficiently schedule and assign jobs to technicians using a visual calendar view, considering technician availability, skills, and location.

Dispatching: The software streamlines the dispatching process by assigning jobs, providing job details, and facilitating real-time communication between the back office and field technicians.

Quoting & Estimating: GlobalEdge helps contractors streamline the quoting and estimating process by creating professional quotes and estimates, customizing pricing based on labor and materials, and seamlessly converting quotes into work orders.

Reporting & Dashboards: The software provides robust reporting and dashboard capabilities, allowing contractors to gain actionable insights into their business performance by tracking metrics such as revenue, technician productivity, and inventory levels.