DebtStream

DebtStream is a white label self-serve platform designed to provide businesses in the collections and recoveries sector with end-to-end digital collections and recoveries capability. According to the vendor, this solution empowers businesses of all sizes, including debt collection agencies, lenders, and utilities providers, to take control of their financial situation by offering a range of self-service options.

Key Features

Self-Serve Platform: DebtStream offers a white label platform that allows customers to fully self-serve at their convenience. According to the vendor, customers can easily manage their debt online through the platform, which can be seamlessly integrated into existing systems.

Micro Journeys: DebtStream provides engaging digital journeys that prompt customers to take specific actions on their accounts. According to the vendor, these journeys cover key aspects of the collections life cycle, including card payments, income & expenditure assessments, and payment plans. They can be embedded within existing customer journeys or outbound contact strategies.

Digital Comms: The platform enables businesses to deliver digital communications to customers through digital letters, SMS, and fully branded emails. According to the vendor, key customer communications are sent via highly engaging digital letters accessed through secure SMS or email. The platform also provides insights on customer engagement with emails, SMS, and digital letters sent.

Integration and Setup: DebtStream offers seamless integration through a simple file upload/download approach or API for real-time exchange of customer data. According to the vendor, the platform can be fully branded to fit seamlessly with the existing online look and feel of the business. It also provides options for SMS or email delivery, with the ability to integrate with other communication channels. Campaigns can be run or automated through triggering the API.

Improved Customer Experience: DebtStream empowers customers to take control of their financial situation by providing tools for managing their debt online. According to the vendor, it offers a range of self-service options to drive digital engagement and personalizes the customer experience based on data. This is said to result in a better overall experience for customers in collections.

Brand Consistency: DebtStream delivers a fully branded platform and digital communications, ensuring a consistent brand experience across all customer interactions. According to the vendor, this helps businesses maintain brand consistency in collections and recoveries, ultimately enhancing the customer experience.

Total Control: DebtStream offers code-driven compliance and high configuration ability, allowing businesses to take control of rules and the experience presented to customers. According to the vendor, the platform is highly configurable, enabling continuous strategy evolution and giving businesses full control over the collections process.

Operational Efficiency: DebtStream reduces the demand and effort required in collections operations by enabling customers to self-serve. According to the vendor, this saves FTE and operational costs by reducing the need for manual intervention. The platform streamlines operations by automating processes and increasing capacity, allowing collections operations to service more customers.

Revenue Benefit: DebtStream helps businesses gain revenue currently lost through traditional channels by providing improved digital engagement. According to the vendor, it enables customers to choose digital as their preferred way to engage, driving higher collection rates without increasing resources. The platform's improved engagement capabilities are said to lead to increased revenue.

Ease of Integration: DebtStream offers easy integration through a simple file upload/download approach or API. According to the vendor, it seamlessly integrates with existing systems and processes, providing flexibility in integrating with different payment services providers. The platform ensures a smooth integration process for businesses.