DeepCall

DeepCall is a cloud communication solution offered by the vendor DeepCall. According to the vendor, DeepCall aims to help businesses improve customer service, enhance brand presence, increase productivity, and streamline communication processes. It is designed to cater to businesses of all sizes, including small, medium, and large enterprises. The following features are highlighted by the vendor:

Key Features

Interactive Voice Response (IVR): According to the vendor, DeepCall's IVR feature provides a personalized and efficient call routing system. It offers deep customization options, allowing businesses to create a branded experience for their customers.

Cloud Telephony: DeepCall's cloud telephony solution is scalable and aims to help businesses build an omnichannel customer experience. The vendor states that it facilitates easy remote working, enterprise contact centers, and lead generation.

Bulk Voice Calls: The vendor promotes DeepCall's bulk voice solutions, which are billed on answered calls. They claim that businesses can efficiently reach a large audience with smooth call delivery and the ability to customize voice clips.

Call Management System: DeepCall's call management system is designed for small businesses, according to the vendor. It offers a simple and intuitive interface for real-time call control, flexible tags, and profile summaries.

Long Code SMS: DeepCall's long code SMS feature allows businesses to use a single virtual number for all their communication needs. The vendor states that it offers global coverage, timely delivery of SMS, and voice failover options.

Call Disposition: According to the vendor, DeepCall's call disposition feature provides a smart way to categorize calls. It offers simple and intuitive controls, flexible tags, and profile summaries for effective call management.

Voice OTP: DeepCall is positioned as a leading voice OTP service provider in India. The vendor claims that it offers authentication, authorization, transaction validation, and password reset functionalities.

WebRTC: DeepCall embraces WebRTC technology, enabling real-time data transfer and group interactions without the need for installation. The vendor states that businesses can use it for single to group interactions.

Live Monitoring: DeepCall's live monitoring feature automates call distribution based on various factors such as business hours, technical support level, IVR options, and agent skills. The vendor claims that it helps businesses analyze and redistribute resources effectively.

State-of-the-Art Reporting: DeepCall offers a comprehensive reporting system that provides deep analysis and accountability for call data. The vendor claims that it enables businesses to assess the performance of agents, call centers, and campaigns through visual representations of data.