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Users of Desk365 have praised the software for its ability to quickly and efficiently resolve issues, thereby ensuring smooth operations …
Overview
What is Desk365?
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified…
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What is Desk365?
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer…
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Product Details
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- Tech Details
What is Desk365?
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well.
Desk365 is free for up to 3 active agents.
With Desk365, users can:
With Desk365, users can:
- Turn chats, group messages, and emails into a trackable ticket in Teams.
- Apply automations that can be configured during ticket creation and ticket updates. Route the ticket to the right department upon automation.
- Manage ticket escalations with the help of SLAs.
- Have Custom roles, including the ability to limit users by group/department.
- Avoid multiple agents working on the same issue through Collision Detection.
- Get ticket notifications in Teams interface.
- Set-up Canned Responses, to respond quickly to routine requests.
- Create and send customer surveys to gauge customer satisfaction.
- Create reports to measure areas of team improvement.
- Simplify user administration and provide secure access using Single Sign-on through Azure AD.
Desk365 can be tried free for 21 days with all the features.
Desk365 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Desk365 have praised the software for its ability to quickly and efficiently resolve issues, thereby ensuring smooth operations and minimizing downtime. This is a significant business problem that many organizations face, as system malfunctions and technical glitches can disrupt productivity and lead to financial losses. With Desk365's quick and efficient support, users have been able to address any issues promptly, allowing them to maintain uninterrupted workflow and minimize the impact on their business.
Another key business problem that Desk365 solves is the seamless implementation process. Reviewers have consistently mentioned the positive and hassle-free experience they had when implementing this software. The ease of implementation is crucial for businesses, as it saves time and reduces the need for extensive training. By streamlining the setup process, Desk365 enables users to get up and running quickly with minimal disruptions, allowing them to focus on their core tasks and maximize productivity.
Customers have commended Desk365 for its smooth interface, which provides an intuitive and user-friendly experience. This addresses another critical business problem - the usability of software tools. A complicated or confusing interface can hinder user adoption and slow down operations. However, with Desk365's user-friendly interface, customers are able to navigate the software effortlessly, making it easier for them to access the features they need and complete their tasks efficiently.
The dashboard of Desk365 has also received praise for elegantly presenting key features, enabling users to easily access and utilize them. This addresses a common challenge faced by businesses - having a centralized platform that allows users to manage various tasks from one place. With Desk365's well-designed dashboard, users can conveniently access essential features without having to navigate through multiple menus or interfaces. This improves efficiency and helps users stay organized by providing them with a holistic view of their work.
Additionally, users have appreciated the prompt and flexible customer service provided by Desk365. This solves yet another business problem - the need for reliable support. Having responsive customer service is vital for businesses to address any issues or queries effectively. Desk365's commitment to providing timely and flexible customer service ensures that users' needs are met in a timely manner, minimizing any potential disruptions and allowing businesses to operate smoothly.
Overall, Desk365 solves various critical business problems such as quick issue resolution, seamless implementation, user-friendly interface, centralized task management, and reliable customer service. These aspects contribute to improved productivity, reduced downtime, and enhanced user satisfaction, making Desk365 a valuable solution for organizations looking to streamline their operations.
User-Friendly Interface: Many users have praised Desk365 for its user-friendly interface, stating that it is easy to navigate and complete tasks quickly. The intuitive design has made it simple for users to adapt to the software without requiring extensive training.
Integration with MS Teams: The integration of Desk365 with MS Teams has received high praise from multiple reviewers. Users appreciate how this integration improves their interaction by allowing them to receive notifications and collaborate on tech questions and comments within their existing Teams environment.
Efficient Automation Features: Numerous reviewers have highlighted the convenience and efficiency provided by Desk365's automation features. This functionality streamlines IT support tasks, saving time and effort for users. The automation capabilities have been commended for enhancing productivity and ensuring a smoother workflow in handling tickets and support requests.
Missing functionalities: Some users have mentioned that Desk365 has missing functionalities, indicating that there are features they would like to see added to the software.
Insufficient automation capabilities: Several reviewers have expressed a desire for more power with automation in Desk365, suggesting that the current automation capabilities are not sufficient for their needs.
Lack of communication regarding critical changes: Users have mentioned that they would like to be better informed about critical changes in Desk365, implying a lack of communication regarding important updates.