Dialog Health

Dialog Health is a two-way texting platform developed by Dialog Health Inc. that enables healthcare facilities and organizations of all sizes to effectively communicate and engage with their stakeholders. This platform is designed to be user-friendly and caters to healthcare providers, administrators, medical billing professionals, patient care coordinators, and healthcare call centers. According to the vendor, Dialog Health offers a range of features that can enhance patient and staff engagement in the healthcare industry.

Key Features

Easy-to-use texting platform: Dialog Health provides a user-friendly texting platform that allows efficient engagement with patients and employees through two-way texting. The platform offers a straightforward console for managing text campaigns and communicating with recipients.

HIPAA-compliant two-way texting: Dialog Health's texting platform complies with HIPAA regulations, ensuring the security and privacy of protected health information (PHI). The platform meets the latest HIPAA, SSAE, TCPA, and CTIA standards, establishing a secure and reliable communication channel for healthcare organizations. Users can confidently exchange sensitive information through two-way texting, knowing that the platform fulfills the necessary compliance requirements.

Multiple texting solutions: Dialog Health's platform offers various texting solutions to address diverse communication needs. Users can send appointment reminders to reduce no-shows and cancellations. The platform supports mass/group/emergency texts, enabling efficient communication with a large number of recipients. Other solutions include discharge management, revenue cycle management, surveys and reviews, check-in/insurance verification, automated and scheduled texts, employee and benefits communication, and links to portals, maps, and more.

Cloud-based software: Dialog Health's texting platform operates on the cloud, eliminating the need for users to download an app. Users can conveniently access the platform with internet connectivity and a computer. The cloud-based software ensures scalability, allowing the platform to adapt to the organization's evolving needs.

Integration-friendly and reporting features: Dialog Health's platform is designed for easy integration with existing systems, streamlining communication workflows. Users can seamlessly connect the platform with their current systems, facilitating efficient data exchange. The platform also offers reporting features, providing valuable insights into business and customer interactions.

Emergency / Mass Text Alerts: Dialog Health's two-way texting platform empowers healthcare organizations to leverage text messaging for emergency and mass communication purposes. The platform's cloud-based setup requires no software installation, enabling quick and efficient dissemination of text messages to staff, patients, caregivers, and vendor partners. The platform also supports embedding links to virtual meetings, ensuring team members stay connected. Dialog Health's texting solution complies with HIPAA regulations, safeguarding patient information.

Patient Surveys: Dialog Health's two-way texting platform facilitates patient surveys to gather feedback and measure patient satisfaction. Surveys can be sent to patients after appointments or procedures, providing valuable insights. The platform allows for customizable survey questions and response options. Patients can conveniently respond to surveys via text, increasing response rates and enabling real-time feedback. The collected survey data can be analyzed to identify areas for improvement and enhance the patient experience.

Employee Communication: Dialog Health's two-way texting platform enables efficient and effective communication with employees. HR departments can utilize text messaging to improve employee engagement and communication. Text messages can be sent to employees for onboarding checklists, training and development updates, and employee support. The platform supports communication about company events, culture, and employee surveys. Employees can respond to text messages, facilitating interactive and two-way communication.

Revenue Cycle Management: Dialog Health's two-way texting platform assists healthcare organizations in optimizing revenue cycle management. Text messages can be sent to patients for insurance verification, payment reminders, and balance due notifications. The platform supports embedding links to online payment portals, simplifying the payment process for patients. Automated text messages can be scheduled for appointment reminders and back-fill appointments, enhancing revenue generation. By utilizing text messaging for revenue cycle management, organizations can reduce manual labor and improve cash flow.

Ad Hoc Messaging: Dialog Health's ad hoc messaging feature enables organizations to send mass messages to specific segments of their audience. This feature proves particularly useful for emergency or mass communications, such as weather-related updates, office closures, or other urgent notifications. Ad hoc messaging ensures quick and efficient communication to a large number of recipients within minutes.