DigitalCX

DigitalCX is an engagement platform that empowers businesses to deliver exceptional customer experiences across multiple channels. It provides a comprehensive suite of tools and solutions to streamline customer service, personalize marketing and sales communications, and enhance operational processes. According to CM.com, the provider of DigitalCX, this platform is suitable for businesses of all sizes, ranging from small startups to large enterprises. It caters to professionals in customer service, marketing and sales, IT and operations, as well as the retail and eCommerce industry and the financial services industry.

Key Features

Conversational AI Cloud: According to the vendor, DigitalCX enables users to design and launch automated conversations without the need for coding. It offers an intuitive drag-and-drop AI chatbot builder platform that requires no coding knowledge. The platform is designed to understand customer intent and context, allowing for personalized responses.

Controlled AI: DigitalCX provides the capability to monitor and safeguard automated conversations to ensure desired outcomes. Users can analyze chatbot performance to improve conversations. The platform also supports multilingual content and facilitates understanding of customer queries.

Personalization: According to CM.com, DigitalCX empowers businesses to understand customers based on context and intent. It allows integration with existing databases to personalize interactions. The platform offers content-based personalization to create a tailored customer experience by providing the best possible responses anytime, anywhere.

Security-first: DigitalCX enables users to build AI chatbots that comply with the latest standards, regulations, and best practices. The vendor highlights that the platform is ISO 27001 certified and GDPR compliant. It includes role-based access control for managing conversation access and ensures data and legal security.

24/7 Support: According to CM.com, DigitalCX enables businesses to be available for customer support whenever and wherever it is needed. The platform automates customer interactions, freeing up valuable time for the team. Users can make data-driven decisions based on customer data gathered by the AI chatbot, and scale up without the need for additional staffing.

Quick Response Times: DigitalCX aims to deliver fast and efficient responses to customers, minimizing waiting times. According to the vendor, businesses can enhance customer satisfaction by promptly addressing their needs, leading to increased customer loyalty. The platform aims to boost customer engagement through timely and relevant interactions.

Integrations: DigitalCX offers seamless integration with other smart systems in both front-end and back-end operations. It allows integration with databases, e-commerce platforms, and other software. The platform also facilitates the handover of conversations to live agents in any customer service software, unlocking additional possibilities and data for creating a fully automated customer journey.