Digitales Service Management

Digitales Service Management, developed by L-mobile, is a software solution designed to streamline and optimize service processes for businesses. According to the vendor, this tool is aimed at small to large-sized companies across various industries, including field service technicians, service managers, customer support representatives, and those in the manufacturing and industrial equipment sectors.

Key Features

Stammdatenmanagement: According to the vendor, this feature provides a centralized and seamless master data management system. It allows for the capture and management of customer data, product information, equipment records, and inventory locations. Integration with ERP systems enables smooth data exchange. The vendor claims that the user-friendly interfaces and simple administration make it easy to navigate.

Auftragsmanagement: The vendor states that this feature simplifies service order management with a clear and organized system. It efficiently handles repair orders, maintenance requests, and installations. Users can manage service contracts and automatically generate maintenance orders. The vendor claims that the feature allows for the digital documentation of service orders, including additional documents such as instructions or checklists. It also offers flexibility in adjusting order information.

Einsatzplanung: According to the vendor, this feature optimizes workforce scheduling with a digital planning board. It enables efficient planning and assignment of service technicians, taking into account route optimization for cost-effective service operations. Transparent skill management allows for optimal technician assignment. Real-time information on upcoming service appointments and technician capacities provides insights for smooth service delivery.

Auswertungen: The vendor claims that this feature offers customizable dashboards for gaining valuable insights into field service management. Users can access detailed reports on key performance indicators (KPIs) to make data-driven decisions. The digital forecast feature is said to aid in better planning of maintenance and repair orders. According to the vendor, the product supports traceable processes and real-time data collection for strategic decision-making.

Mobile Wissensdatenbank: According to the vendor, this feature empowers field technicians with a mobile service app. It provides instant access to relevant customer, order, and equipment information, even while on the go. The vendor claims that digital checklists ensure accurate and error-free order processing. Additionally, the app offers augmented reality functionality to assist technicians during their service tasks.