DispatchEx

DispatchEx is a delivery management software designed to streamline operations for courier and logistics companies of various sizes. According to the vendor, DispatchEx aims to automate key processes, enhance productivity, and improve customer satisfaction. This solution caters to industries such as courier services, logistics companies, e-commerce businesses, food delivery services, and retail companies.

Key Features

Courier Management Software: According to the vendor, DispatchEx offers features to boost productivity and growth by automating first-mile operations. It allows for digitization and capturing of the entire product journey. DispatchEx provides a customer portal for order management, built-in SDKs/plugins for popular e-commerce platforms, geo-tracking, and QR codes to facilitate efficient operations. The software also automates the allocation of pick-ups to hubs and drivers, and enables scan-based pick-up completion through the mobile app. Additionally, DispatchEx supports reverse pick-ups for businesses.

Last Mile: DispatchEx aims to maximize first attempt delivery success and improve customer experience. The software provides a real-time view of deliveries, a mobile-based Shipsy Field Ops app, and multi-channel communication capabilities. According to the vendor, DispatchEx allows real-time communication through SMS/WhatsApp with consignees. The app flow is configurable to capture various kinds of information, and DispatchEx supports zero contact delivery operations in the post-COVID world. The software also offers the ability to validate non-delivery reasons of riders by triggering confirmation messages to the consignee. DispatchEx enables collaboration with multiple third-party logistics partners to extend last-mile reach through a platform approach. Route planning and optimization features are available to ensure speedy and efficient deliveries, and DispatchEx leverages geocoding to access exact delivery coordinates.