Dmbook Pro

The Dmbook Pro, developed by LoungeUp, is a solution designed for the management and monitoring of the day-to-day operations of hotels. According to the vendor, this platform is suitable for various businesses, including independent and franchised hotels, luxury hotels, hotel groups and chains, resorts, outdoor hospitality, vacation rentals, and companies. Hotel managers, front desk staff, housekeeping staff, maintenance staff, and operations managers in the hospitality industry can potentially benefit from the features and functionalities offered by Dmbook Pro.

Key Features

Messaging Hub: According to the vendor, the platform allows for centralized communications between teams on a single platform, connecting departments in real-time to potentially improve coordination and collaboration within the hotel.

Online check-in/out: The vendor claims that the platform facilitates efficient management of the check-in and check-out process, potentially providing a seamless and contactless experience for guests while reducing waiting times and streamlining operations.

Mobile key: According to the vendor, the platform enables guests to access their rooms using their mobile devices, potentially enhancing convenience and security by eliminating the need for physical key cards.

Personalized upselling: The vendor states that the platform offers tailored upselling suggestions to guests, potentially increasing revenue by promoting additional services and amenities, and improving the guest experience with relevant and personalized offers.

Digital room directory: According to the vendor, the platform provides guests with a digital directory of hotel services and facilities, potentially allowing easy access to information about dining options, amenities, and more, while reducing the need for printed materials and enhancing sustainability.

Virtual Logbook: The vendor claims that the platform efficiently monitors everything that happens in the hotel, potentially tracking complaints, maintenance requests, and lost property, and keeping a complete history of logbooks, tickets, and notes for analysis.

Customer tickets: According to the vendor, the platform helps manage and track customer requests and issues, potentially ensuring timely resolution and follow-up to improve guest satisfaction and loyalty.

Staff Companion: The vendor states that the platform helps standardize the training of new colleagues and provides a centralized knowledge base for staff, potentially facilitating communication and collaboration among team members.

LoungeUp Analytics: According to the vendor, the platform allows for tracking key performance indicators (KPIs) at a glance, potentially analyzing recurring problems and demands with a complete history of logbooks, tickets, and notes, and making data-driven decisions to improve operations and guest satisfaction.

CRM Segments: The vendor claims that the platform enables the segmentation of guest data for targeted marketing campaigns, potentially personalizing communication and offers based on guest preferences, and improving guest engagement and loyalty.