DocGem

DocGem is an integrated document storage and workflow management system designed specifically for healthcare payers. It aims to provide a solution for securely storing and managing critical customer data. According to the vendor, DocGem is suitable for healthcare payers of all sizes, from small organizations to large enterprises, and caters to a wide range of professions and industries including health insurance companies, third-party administrators, managed care organizations, benefit administrators, and health networks.

Key Features

HIPAA Compliant: According to the vendor, DocGem meets the security protocols specified by HIPAA and HITECH, aiming to ensure the protection and confidentiality of healthcare payers' critical data.

Disaster Recovery: The vendor claims that DocGem performs automatic regular data backups to ensure seamless data consolidation and rapid disaster recovery, aiming to minimize downtime and allow claims operations to quickly resume.

Open Architecture: The vendor states that DocGem features an open-ended architecture that can be customized to meet the specific requirements of healthcare payers, aiming to provide scalability and seamless integration with existing workflow systems.

Easy Storage and Retrieval: According to the vendor, DocGem simplifies file storage by providing a consolidated file server that supports various file types, aiming to make it quick and efficient to manage, store, and retrieve records, documents, and images.

Cost Savings: The vendor claims that DocGem automates many tasks, aiming to reduce the need for manual input and save time and resources. This, according to the vendor, can improve productivity and allow healthcare payers to allocate resources to more critical areas.

Security: According to the vendor, DocGem adheres to industry-standard security protocols, aiming to provide secure and immediate access to all records from any Internet-enabled PC. The vendor states that it ensures the confidentiality and integrity of healthcare payers' data, protecting it from unauthorized access or breaches.

Optical Character Recognition (OCR): The vendor claims that DocGem incorporates OCR technology to automate data entry processes, aiming to reduce the possibility of human error and improve efficiency in claims operations.

Duplicate Records: According to the vendor, DocGem's digitization of records helps authenticate data and prevent the creation of duplicate entries, aiming to ensure data accuracy and integrity in claims management processes.

Single Repository: The vendor states that DocGem stores all documents in one centralized location, aiming to eliminate the risk of lost paperwork and reduce the time and effort spent on locating documents, thus improving productivity and efficiency.

Audit Trail: According to the vendor, DocGem provides an audit trail feature that allows healthcare payers to track all claims and corresponding documents, aiming to ensure transparency, accountability, and facilitate auditing processes.