Dropcountr

Dropcountr is an engagement, insights, and data platform designed specifically for customer-focused water utilities. According to the vendor, it offers a versatile and flexible solution for customer communication, data analytics, and actionable intelligence, with the aim of reducing water consumption. The platform is suitable for water utility companies of all sizes and is utilized by utility managers, water conservation specialists, environmental consultants, and municipalities and local governments.

Key Features

Dropcountr Platform Overview: According to the vendor, this platform provides a versatile and flexible solution for customer-focused water utilities. It enables customer communication, data analytics, and actionable intelligence, all aimed at reducing water consumption.

Dropcountr HOME: The customer portal designed for residential customers allows convenient access to water use information on various devices. It also facilitates electronic bill payment and other self-service tasks, enhancing customer experience.

Dropcountr BUSINESS: This engagement platform caters specifically to commercial customers, helping to engage and educate them on water use. It offers tools for businesses to track and manage water consumption, enabling them to identify opportunities for water conservation and make informed decisions.

Dropcountr CLEAR Utility: According to the vendor, this platform is designed as a customer service solution for utilities. It brings all customer accounts in one place and offers a multi-channel communications engine for efficient customer engagement. Additionally, it provides data analytics and insights to improve overall customer service.

Standard Utilities (AMR): According to the vendor, Dropcountr serves standard utilities equipped with Automated Meter Reading (AMR) systems. It assists utilities in engaging and educating customers on water use, while also providing tools for customers to track and manage their water consumption. Insights and data analytics are available to support water conservation efforts.

Smart Utilities (AMI): For smart utilities with Advanced Metering Infrastructure (AMI) systems, Dropcountr integrates with AMI technology to provide advanced water consumption data. According to the vendor, this integration enables utilities and customers to identify patterns and anomalies in water use, leading to targeted customer engagement and personalized water conservation recommendations.