DRX

DRX is a modern cloud-based pharmacy software developed by DRX Software LLC. According to the vendor, it aims to streamline pharmacy operations and enhance customer satisfaction. This software is said to be suitable for retail, independent, hospital, specialty, and long-term care pharmacies. It caters to the needs of professionals in the pharmacy industry, providing solutions for prescription management, customer communication, financial tracking, and regulatory compliance.

Key Features

Phone Integration: According to the vendor, DRX allows seamless integration of phone systems with the software, supporting custom IVR for automated phone interactions. It provides unlimited phone lines for efficient communication and enables outbound calling for proactive customer engagement.

IVR Refills: DRX offers an IVR system that allows customers to request refills through an automated phone system, potentially reducing manual refill processing time for pharmacy staff and improving customer convenience.

Customer Communication: The vendor claims that DRX provides iOS and Android customer apps for easy communication. It offers two-way secure SMS for text-based communication and integrated email service for efficient communication with customers. Additionally, it sends Rx-Ready notifications to alert customers when prescriptions are ready for pickup.

Financial Intelligence: According to the vendor, DRX helps pharmacies manage accounts receivables for accurate financial tracking. The software supports third-party reconciliation for precise financial reporting and handles DIR fees for reimbursement calculations. It also allows claim overrides for billing adjustments.

Integrated POS: DRX seamlessly integrates with the point of sale system, providing real-time sales data for better business insights. It supports convenient payment options such as Apple and Android Pay and accepts FSA and Flex Cards for payment.

E-Sig Capture: DRX captures electronic signatures for prescription verification, ensuring compliance with regulatory requirements. According to the vendor, this feature eliminates the need for physical signatures on paper documents, potentially enhancing workflow efficiency and reducing paper usage.

PSE Tracking: DRX tracks PSE sales and inventory, helping pharmacies comply with regulations on the sale of PSE products. It provides accurate reporting and documentation for regulatory audits, ensuring proper monitoring and control of PSE products.

Save Credit Cards: According to the vendor, DRX securely saves customer credit card information for future transactions, simplifying the payment process for returning customers. This feature provides convenience and reduces checkout time while ensuring compliance with industry security standards.