Eagle Eye AIR

Eagle Eye AIR is an API-based SaaS platform offered by Eagle Eye Solutions Group Plc. According to the vendor, the product aims to provide businesses with flexible, scalable, and future-proofed promotions, loyalty, and gifting capabilities. The platform facilitates real-time connections across the customer journey, helping businesses build deeper, more personalized relationships with their customers. It is designed to cater to a wide range of companies, from small businesses to large enterprises, in industries such as retail, hospitality and food service, grocery and supermarkets, e-commerce, as well as consumer goods and brands.

Key Features

Real-Time Loyalty: Eagle Eye AIR offers a loyalty platform that allows businesses to manage points, continuity, coalitions, tiering, and more. According to the vendor, the platform provides a single customer view, enabling businesses to deploy personalized rewards and recognition. It also streamlines the management of supplier or third-party funded offers. The platform supports real-time, omnichannel point-of-sale (POS) connection and basket adjudication. The user-friendly management interface provides real-time reporting and analytics.

Omnichannel Promotions: Eagle Eye AIR provides a promotions management and execution solution that handles various promotion types, both digital and physical, across all customer touchpoints. The platform enables omnichannel personalization at scale and includes a sophisticated rules engine for advanced promotions execution. According to the vendor, real-time, omnichannel POS connection and basket adjudication are supported. The user-friendly management interface provides real-time reporting and analytics.

Subscriptions: Eagle Eye AIR offers an omnichannel subscription platform that allows businesses to offer subscribers access to products, services, promotions, and partner incentives. According to the vendor, businesses can efficiently manage their subscription members and recognize them whenever they interact with the business. Real-time redemption at the POS is supported via API with real-time event notifications, and code rules can be configured to limit usage if required. The platform offers real-time reporting and analytics.

Gifting & Top-Up: Eagle Eye AIR provides an end-to-end gifting solution that allows businesses to create and control digital and physical gift cards. The platform enables real-time issuance and redemption tracking, providing full visibility and gift program management. According to the vendor, businesses can create new revenue streams from omnichannel gifting. The user-friendly interface provides real-time reporting and analytics.

Apps: Eagle Eye AIR allows businesses to have their own branded app. The platform provides an easy and quick implementation process for businesses to expand their capabilities. According to the vendor, businesses can drive customer engagement and loyalty through personalized messaging and content. The app enables businesses to capture valuable customer data and deepen customer understanding. It offers real-time digital connection to communicate with customers and drive desired behavior. The platform supports future-proofed architecture and scalability.