easyCSAT

easyCSAT is a survey application designed to assist businesses in collecting customer feedback and measuring customer satisfaction. It caters to businesses of all sizes, ranging from small startups to large enterprises. Various industries, such as hotels and hospitality, supermarkets and retail, car rental and transportation, spas and beauty centers, and car dealerships, rely on easyCSAT to gather valuable insights and enhance the overall customer experience.

Key Features

Customer Feedback Surveys: Create and distribute customized surveys with different question types to gather insights and measure customer satisfaction. Surveys can be easily shared via email, SMS, QR codes, and embedded links.

Data Collection and Analysis: Collect and store survey responses in a centralized platform. Utilize advanced data analysis tools to gain insights. Generate comprehensive reports and visualizations for data-driven decision-making. Feedback can be segmented based on demographics.

Automated Notifications and Alerts: Set up automated notifications and alerts based on specific survey responses. Receive instant alerts for negative feedback or low satisfaction levels, enabling prompt customer issue resolution.

Integration and API: Integrate easyCSAT with other business systems such as CRM or customer support software. The platform offers an API for seamless data flow and integration, streamlining feedback processes and improving the customer experience.

Multilingual Support: Conduct surveys and collect feedback in multiple languages. Customize surveys in different languages to adapt to cultural preferences and gather insights from diverse customer segments.

Tablet Satisfaction Surveys App: Effortlessly collect real-time feedback from customers using tablets. Gain insights into customer preferences and areas for improvement.

All control in one place: Receive real-time alerts on mobile devices and monitor survey availability. Access individual statistics for each device, providing centralized control.

Setup without technical knowledge: Customize surveys with a corporate image and create different question types and flows based on customer responses. No technical expertise is required for setup.

Information for understanding satisfaction: Receive monthly reports via email and access information anytime. Integrate with popular applications like Excel, PDF, and PowerBI for comprehensive data analysis.

Create different survey campaigns: Measure satisfaction in various areas simultaneously. Detect areas for improvement at different times. Customize campaigns for different moments.