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Users of ebotify have found the product to be excellent and amazing, as it has the ability to meet their specific needs. This software has …
Overview
What is ebotify?
ebotify, developed by MindPath Technology Limited, is an AI conversational bot designed to engage audiences, convince prospects, and assist customers through meaningful dialogue. This platform is intended for small to large-sized companies across various industries. According to the vendor, ebotify...
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Product Details
- About
- Tech Details
What is ebotify?
ebotify, developed by MindPath Technology Limited, is an AI conversational bot designed to engage audiences, convince prospects, and assist customers through meaningful dialogue. This platform is intended for small to large-sized companies across various industries. According to the vendor, ebotify offers conversational AI-powered chatbots that can understand natural language and provide quick responses to customer queries, allowing businesses to automate repetitive tasks and potentially reduce operational costs.
Key Features
According to the vendor, ebotify provides detailed analytics on conversions and traffic sources. Businesses can track the performance of their chatbots, gain insights into customer behavior, preferences, and trends. This data-driven approach is said to help improve customer experience and potentially drive better results.
The vendor claims that ebotify's agent assist feature enables live chat support for customer service representatives. It is intended to help agents respond to customer queries more efficiently and effectively by providing a single window for agents to respond across different messaging platforms. This feature is said to streamline customer support processes and potentially enhance productivity.
ebotify is designed to support a wide range of messaging channels, including WhatsApp, Facebook Messenger, SMS, Telegram, and more. According to the vendor, businesses can connect with customers on their preferred messaging platforms, providing a true omnichannel experience. The platform is said to integrate with 30+ messaging channels, potentially expanding market reach and connecting with a wider audience.
ebotify Features
- Supported: Customizable Branding
- Supported: Canned Responses
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Chatbot
- Supported: Contextual Guidance
- Supported: For Developers
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
ebotify Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of ebotify have found the product to be excellent and amazing, as it has the ability to meet their specific needs. This software has been praised for its growth and evolution, adapting to industry standards over time. Customers have experienced the product's ability to cater to their specific use cases, providing them with valuable solutions. Reviewers have noted the effectiveness of ebotify in addressing their requirements, showcasing its versatility. The product has been used successfully by users, who appreciate its ability to adapt and improve over time. Whether it's automating repetitive tasks, enhancing customer support with chatbots, streamlining data analysis, or creating interactive learning experiences, ebotify continues to provide a range of use cases that cater to various industries and user requirements.
Easy to Use and Configure with Multiple CRMs: Several users have found ebotify to be easy to use and configure with multiple CRMs, allowing them to set up the software according to their specific needs. This user-friendly aspect of ebotify has greatly contributed to a seamless experience for these reviewers.
Intuitive Navigation: Many reviewers have been impressed by the intuitive navigation of ebotify, which enables them to easily find their way around the platform. The user-friendly interface enhances usability and ensures that users can efficiently navigate through the various features and functionalities of the software.
High-Quality Automation Capabilities: Numerous users have praised ebotify for its high-quality automation capabilities, indicating that the software effectively streamlines tasks and automates various processes. This feature not only saves time but also improves efficiency for these satisfied customers.
Missing Essential Features: Some users have expressed disappointment with ebotify due to the absence of certain features that they consider essential for the software. These users feel that the lack of these features hinders their ability to fully utilize and benefit from the software.
Limited Functionality in Admin Panel: Users have mentioned that ebotify's admin panel lacks certain functionalities, such as sound notifications for customers and a messaging system. This limitation has caused frustration among some users who rely on these features for effective communication and management within the software.
Unappealing Landing Page Design: Several users have criticized the landing page design of ebotify, stating that it does not have a business-oriented appearance and seems more like it was developed by a private organization. This feedback suggests that some users find the current design unprofessional or not aligned with their expectations for a business-oriented software solution.