eBSEG Digital Insurance

eBSEG Digital Insurance is a comprehensive OmniChannel solution designed to meet the needs of insurance organizations. According to the vendor, it enables these organizations to offer their services over mobile and web platforms, allowing customers to access their complete insurance portfolio anytime and anywhere. This product is specifically targeted at Fortune 1000 financial organizations, including insurance companies, financial institutions, insurance brokers, agents, and agencies.

Key Features

Digital Insurance at a glance: According to the vendor, this feature provides insurance organizations with an OmniChannel solution for offering their services over mobile and web. It enables customers to access their comprehensive insurance portfolio anytime and anywhere.

Insurance Inquiries: This feature is designed to simplify customer interaction and increase engagement by providing comprehensive policy details to customers, according to the vendor.

Claims: Customers can quickly submit and track claims from their mobile device, desktop, or via SMS, ensuring a seamless claims process, as claimed by the vendor.

Quote: According to the vendor, this feature enables fast, safe, secure, and accurate quotes for any policy product or service, ensuring a streamlined and efficient quoting process.

Locations Locator: The vendor states that this feature allows users to easily locate nearby insurance company locations through integration with GPS, making it convenient for customers to find the nearest service centers.

Insurance status: According to the vendor, customers have instant access to policy status and related information, simplifying their interaction with the insurance organization and increasing client satisfaction.

Payments: The vendor claims that this feature enables immediate policy bill payments and allows customers to check their current balances on-the-go, providing convenience and flexibility.

Car Accident Claim: According to the vendor, users can easily capture and upload a camera photo of a crashed car along with the location of the accident to submit a full car accident claim, ensuring a smooth and efficient claims process.

Medical ID card: The vendor states that customers can carry their medical ID card on their phones, providing easy access for entry into any medical services center, ensuring convenience and accessibility.

Notification: According to the vendor, insurance organizations can send notifications to customers, including policy renewals, policy information, marketing messages, and security alerts, ensuring effective communication and customer engagement.