eBSEG Digital Messaging Platform

The eBSEG Digital Messaging Platform is positioned as a comprehensive solution designed to deliver electronic messaging solutions for businesses. According to the vendor, it enables organizations to engage with their customers through various channels such as web notifications, Android/IOS notifications, WhatsApp, Facebook Messenger, secure inbox notifications, SMS, and emails. The platform is said to be suitable for both small and large enterprises and caters to customer service professionals, marketing professionals, IT professionals, as well as the retail and financial services industries.

Key Features

Digital Messaging Solution Channels: According to the vendor, the eBSEG Digital Messaging Platform supports various channels for delivering messages, including iOS and Android alerts, WhatsApp, Facebook Messenger, SMS alerts, voice alerts, fax alerts, and email alerts.

Any Time, Any Channel: The platform is claimed to enable businesses to send messages to customers through various channels at any time, ensuring that messages are delivered promptly and efficiently.

Message Formats: The eBSEG Digital Messaging Platform is said to support different message formats, allowing businesses to send text-based messages, multimedia messages, or interactive messages based on their specific needs.

Interactive Communication: According to the vendor, the platform enables interactive communication between businesses and customers, allowing for two-way communication and engagement. This feature is said to facilitate customer feedback, queries, and responses in real-time.

Marketing Unrivalled: The eBSEG Digital Messaging Platform is claimed to provide businesses with robust marketing capabilities. It is said to allow for targeted marketing campaigns, personalized messages, and the ability to track and analyze campaign performance.

Message Status: According to the vendor, businesses can track the status of messages sent through the platform, including whether the message has been delivered, read, or responded to. This feature is said to provide valuable insights into customer engagement and allows for follow-up actions.

Limitless Flexibility: The platform is said to offer limitless flexibility in terms of scalability and customization. According to the vendor, it can handle a wide range of message volumes, from a few messages to thousands of messages per second, making it suitable for businesses of all sizes.

Enterprise Messaging Alerting Solution: The eBSEG Digital Messaging Platform is positioned as an enterprise alerting solution, allowing businesses to rapidly communicate important information to relevant parties. According to the vendor, it is especially useful for business continuity notifications, emergency notifications, and disaster recovery situations.

Centralized Customer Preference Management Across Channels: The platform is claimed to provide a centralized repository for managing customer preferences across different messaging channels. This feature is said to ensure that customers receive messages through their preferred channels and allows for efficient preference management.

Easy and Fast Creation of Alerts: According to the vendor, businesses can easily create and deploy new rules and alerts using the platform's intuitive interface. This feature is said to streamline the process of developing and implementing alerts, saving time and effort.