TrustRadius Insights
Users have had a lasting and positive experience working with Intertrade and their software, ecConnect. The ecConnect portal provided by …
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Product Details
- About
- Tech Details
What is ecConnect?
ecConnect Features
- Supported: Archiving & Retention
- Supported: EDI
ecConnect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have had a lasting and positive experience working with Intertrade and their software, ecConnect. The ecConnect portal provided by Intertrade is highly regarded and users appreciate its ease of use. With ecConnect, users are able to easily find answers or solutions to their business needs. Intertrade's customer service is highly regarded as first-class, with users praising their professionalism, technical expertise, and willingness to help. Users have found that Intertrade actively listens to their needs and goes above and beyond to respond, making them a reliable supplier that users can count on without needing constant follow-up.
One key use case of the ecConnect software is its ability to set up full EDI-driven drop ship programs for retail partners. Users have reported successful partnerships with Intertrade in establishing these programs and have confidence in recommending them to other retail partners. Additionally, Intertrade's EDI service has significantly reduced costs for users, making business processes easier by streamlining the setup and ongoing support for EDI. Another important use case is the easy setup process for new customer vendors, which has been appreciated by users who value the efficiency and user-friendly experience provided by Intertrade.
Overall, users highly recommend Intertrade and their ecConnect software for its quality, customer service, and the numerous benefits it brings to their businesses. Whether it is setting up EDI-driven drop ship programs or simplifying business processes through cost-effective EDI services, Intertrade has consistently met user commitments and targets while providing solid troubleshooting, timely assistance with projects, and excellent customer service.
Easy and Intuitive Web Portal: Multiple users have found InterTrade's Web Portal to be very easy and intuitive to use. They appreciate the user-friendly interface and straightforward navigation, which allows them to quickly access the information they need without any confusion.
Excellent Customer Support: Numerous reviewers have praised InterTrade for their excellent customer support. They mention that the support team goes above and beyond to meet their specialized requests, exceeding expectations and providing timely solutions. Users also highlight fast response times and accurate assistance whenever they have questions or concerns.
User-Friendly Document Tracking Tools: Several users have expressed satisfaction with the document tracking tools provided by InterTrade. They find these tools to be user-friendly, making it easy for them to track the progress of their documents throughout the EDI process. The clear instructions and intuitive interface of these tools help users stay organized and ensure smooth communication with trading partners.
Missing Web-EDI and Supplier Portal: Several users have expressed disappointment that the software lacks a Web-EDI or Supplier portal option for VDA requirements, which can be limiting for their businesses.
Tricky to use on Mac: Some users have found it challenging to use the software on a Mac since it relies on Excel, although they were able to find workarounds.
Lack of tracking tool for case requests: A number of users have mentioned the need for a tracking tool within the software to help them easily locate specific transaction types when dealing with Intertrade, as this is currently causing difficulties.