Echonovum

The echonovum Insights Platform is a solution designed to enable systematic experience management, according to echonovum AG. It aims to help businesses create better customer and employee experiences. The platform caters to companies of various sizes, including small businesses and large enterprises. It is intended for professionals in industries such as Customer Experience Management, Human Resources, Marketing, Operations, as well as Retail and E-commerce.

Key Features

Systematic Employee Feedback: According to the vendor, the echonovum Insights Platform allows businesses to gather real-time insights on employee satisfaction throughout the entire employee lifecycle. The platform offers automated surveys that can be conducted at regular intervals to collect feedback on relevant events or general well-being.

Smart Analytics: The platform provides real-time insights and visualizations to give businesses a comprehensive overview of employee satisfaction across the entire employee lifecycle, as claimed by the vendor. This feature enables businesses to identify trends, patterns, and areas for improvement.

Notifications: The echonovum Insights Platform sends automated notifications, according to the vendor, to alert businesses about any anomalies or issues that require immediate attention in relation to employee satisfaction.

Systematic Customer Surveys: The platform allows businesses to manage and optimize customer experiences by collecting feedback at important touchpoints, according to echonovum AG. This feature enables systematic surveys to capture valuable insights for enhancing the overall customer experience.

Event-Triggered Surveys: According to the vendor, businesses can trigger surveys based on specific customer events to gather context-specific feedback. This functionality helps capture targeted insights during crucial moments of the customer journey.

Smart Analytics: The echonovum Insights Platform provides real-time visualizations of key customer metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), according to the vendor. The platform offers drill-down capabilities and multi-filtering options for effective analysis of customer feedback data.

Notifications: The platform sends automated notifications, according to echonovum AG, to inform businesses about significant changes or trends in customer feedback. This feature helps businesses stay informed about shifts in customer sentiment and enables proactive addressing of issues or capitalizing on positive feedback.

Continuous Experience Measurement: According to the vendor, the echonovum Insights Platform allows businesses to measure customer experiences with the right questions at the right time throughout the customer journey. This feature ensures the capture of relevant insights for continuous improvement.

Real-Time Perception Analysis: The platform provides valuable insights into customer sentiment in real-time, according to echonovum AG. This feature helps businesses understand how customers perceive their company's performance and make data-driven decisions to improve customer experiences.