eCollections

eCollections by Sentinel Development Solutions, Inc. is a debt collection management software that aims to streamline and automate the debt collection process. According to the vendor, this software is suitable for debt collection agencies, financial institutions, creditors, debt buyers, and collection law firms. With its state-of-the-art features and flexible workflow engine, eCollections aims to provide efficient management of debt collection activities for businesses of all sizes.

Key Features

State-of-the-art architecture: According to the vendor, eCollections is built on a highly secure Service Oriented Architecture (SOA) that enables rapid, reliable, and secure data transmission. The software is designed to be easily scalable and provides efficient marshalling of information through a state-of-the-art architectural design called the Distributed Object Framework™ (DOF). The complete API is said to enable enhanced extensibility and integration with other technologies and services.

Flexible workflow engine: The software includes a complete workflow engine that allows managers to configure workflows to meet complex business requirements. According to the vendor, this engine enables the automation of processes based on events and the setup of data-driven processes with conditional branching. The comprehensive logging system is said to provide detailed information on automation execution and results.

Integrated SMS texting and document signing solution: eCollections includes an integrated SMS texting feature for communication with consumers. Additionally, according to the vendor, the software enables consumers to securely view and sign documents for payment authorization. The consumer portal is designed to allow for 24/7 payment acceptance.

Advanced security: The software offers multiple levels of configurable security to control access and editing of information. According to the vendor, eCollections provides granular control of security based on various aspects such as business services, forms, fields, reports, automation, letters, and email. Security profiles based on roles can be defined and managed, with all security information stored in the database.

Multi-factor authentication: According to the vendor, eCollections implements an industry-standard multi-factor authentication approach. Users are required to provide a username, password, and "something they have" (e.g., unique ID of a Network Interface Card, RSA key, USB dongle). The software is said to support the most stringent password policies.

Easily customizable: The vendor claims that eCollections allows for rapid customization without impacting the upgrade path. The software provides a programmable extensibility model that enables the addition of features and capability. According to the vendor, a complete API and SDK are available for customization and integration with other systems.

Over 100 included reports: eCollections delivers information through 100 standard reports, based on SQL Server Reporting Services (SSRS) for an enhanced reporting engine. According to the vendor, this enables rapid customization and automation of reports, serving as a powerful Business Intelligence tool.

Built-in lettering system integrated with Microsoft Word: The software integrates with Microsoft Word, allowing for easy creation of letter templates with merge fields. According to the vendor, eCollections supports bulk and automated lettering of consumers. Configurable settings are said to automatically generate letters and direct consumers to the consumer portal for review, signing, and payment arrangements.

Advanced inventory management: According to the vendor, eCollections enables the easy distribution of inventory based on various criteria. The software allows for the setup of automation to distribute accounts based on defined characteristics and events. Real-time tracking of collection progress and payments is possible, along with easy manipulation and addition of information to accounts in bulk.

Roaming user profiles: According to the vendor, eCollections allows users to log in from any computer, and their user configuration profile and preferences will follow them. Configurations made to the layout of the application, historical activity, and user preferences are said to persist.