eConsult

eConsult, developed by eConsult Health Limited, is a digital triage and online consultation platform designed to enhance patient access, improve practice efficiencies, and empower NHS GP practices to effectively support their patients. According to the vendor, eConsult is utilized by a range of professionals and industries, including General Practitioners (GPs), Primary Care Physicians, healthcare providers in the NHS, medical administrators, and healthcare organizations.

Key Features

Digital triage: According to the vendor, eConsult offers a 'structured' patient history collection with built-in redirection and red-flag safety netting, aimed at ensuring all necessary information is gathered for effective triage. It also provides patients with self-help information to check symptoms and find appropriate local or self-referral services. Integration with the NHS App is said to enhance patient access and self-help options. Additionally, eConsult seamlessly integrates with local services to facilitate referrals.

Practice management: eConsult offers customizable features to support workload management and improve efficiency in GP practices. According to the vendor, it seamlessly integrates with clinical systems such as EMIS, S1, and Vision, enabling seamless data transfer. Auto-coding functionality (coming soon) is claimed to automate the coding of patient consultations. Patient demand management and capping are said to effectively manage patient flow and practice capacity. eConsult also provides a purpose-built online consultation Smart Inbox to streamline communication and management of patient consultations.

Patient Communication: eConsult enables multi-channel patient communication, including SMS, email, video, and telephone. It allows for image and file sharing capabilities to facilitate information exchange. The platform is claimed to offer award-winning video consultations for remote patient consultations. It also allows for the ability to pull from and save to the patient record, ensuring seamless integration with patient data. Furthermore, eConsult enables users to search for and share validated self-help information, supporting patient education and self-care.

Support and transformation: eConsult provides personalized transformation support from experts in primary care, assisting with the implementation of digital services. It offers extended live chat support for real-time assistance. Users have access to a help center and user community for additional resources and support. Additionally, eConsult provides free digital training classes to enhance user proficiency and maximize the benefits of the platform.

eTriage (for Urgent and Emergency Care): eConsult offers a digital triage solution specifically designed for NHS Emergency Departments and Urgent Treatment Centres. It automates check-in and prioritization of patients based on clinical need. With robust clinical history collection and red-flagging for critical patients, eTriage is claimed to ensure efficient and safe management. Integration with clinical systems and the collection of ECDS data are said to further enhance its capabilities, improving waiting room safety and efficiency.

eConsult for Outpatients: eConsult provides a specialist history take, triage, and remote consultation platform for Outpatient departments. It features clinically designed question sets tailored to specific specialties. Pre-appointment information gathering is claimed to help identify appropriate appointments and route referrals. Remote consultation functionality allows specialists to contact relevant patients via video or telephone. It also supports referral triage, Patient Initiated Follow Up (PIFU), and enhances remote consultation rates.