TrustRadius Insights
Customers have found SkyCreek's eContact software to be a valuable tool for their contact management needs. One of the key use cases is …
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Product Details
- About
- Tech Details
What is eContact?
eContact Features
- Supported: CAN SPAM Compliance
- Supported: Reporting/Analytics
- Supported: Mobile Optimized Emails
- Supported: AB Testing
- Supported: Auto-Responders
- Supported: Customer Surveys
- Supported: Drip Campaigns
- Supported: Dynamic Content
- Supported: Event Triggered Actions
- Supported: Image Library
- Supported: Landing Pages/Web Forms
- Supported: Multi-Channel Marketing
- Supported: Real Time Analytics
- Supported: Template Management
- Supported: WYSIWYG Editor
- Supported: Appointment Scheduling
- Supported: Call Reminders
- Supported: Confirmation/Reminders
- Supported: Email Reminders
- Supported: Payment Reminders
- Supported: Recurring Appointments
- Supported: Rescheduling
- Supported: SMS Reminders
- Supported: Two-Way Communication
- Supported: Campaign Analytics
- Supported: Campaign Planning
- Supported: Channel Management
- Supported: Content Management
- Supported: Email Marketing
- Supported: Multi-Campaign
- Supported: Call Recording
- Supported: Chat/Messaging
- Supported: IVR/Voice Recognition
- Supported: Data Import/Export
- Supported: Search/Filter
- Supported: Communication Management
- Supported: Feedback Management
- Supported: Live Chat
- Supported: Dashboard
- Supported: Multi-Channel Data Collection
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Text Analysis
- Supported: CES Survey Structure
- Supported: CSAT Survey Structure
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Email Management
- Supported: Engagement Tracking
- Supported: Multi-Channel Communication
- Supported: Process/Workflow Automation
- Supported: SMS Messaging
- Supported: Third Party Integrations
- Supported: Trend Analysis
- Supported: Campaign Management
- Supported: 2-Way Messaging
- Supported: Automated Responses
- Supported: MMS
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: Mobile Keywords
- Supported: Polls/Voting
- Supported: Scheduled Messaging
- Supported: Shortcodes
- Supported: Alerts/Notifications
- Supported: Customizable Templates
- Supported: Survey Builder
- Supported: Data Analysis Tools
- Supported: Mobile Survey
- Supported: Question Branching
- Supported: Question Library
- Supported: Site Intercept Survey
- Supported: Skip Logic
- Supported: Support Audio/Images/Video
- Supported: URL Customization
- Supported: Reporting & Statistics
eContact Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Linux |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have found SkyCreek's eContact software to be a valuable tool for their contact management needs. One of the key use cases is appointment reminders. Users appreciate how the software helps them streamline their scheduling process by automatically sending out reminders to clients. This feature has been particularly helpful for businesses in the healthcare and service industries, ensuring that appointments are not missed or forgotten. Additionally, customers have utilized the SMS marketing feature to reach their target audience effectively. They have found it convenient to create and send promotional messages to their customers, boosting engagement and increasing sales.
The ease of use of SkyCreek's eContact software has been a standout feature for many users. Customers have mentioned that the intuitive interface makes it simple to navigate through the various features without any issues. The software allows users to efficiently manage their contacts and communication strategies without requiring extensive technical knowledge or training. Furthermore, users have appreciated the responsive support team at SkyCreek. Whenever questions or concerns arise, the support team has been quick to provide timely solutions, ensuring a smooth experience for customers.
Overall, customers have had positive experiences with SkyCreek's eContact software. They value its affordability and wide range of features that cater to different business needs. While not all features may be necessary for every user, customers appreciate having a variety of options available to them. The combination of excellent customer service, ease of use, and effective contact management functionalities has made eContact an attractive choice for businesses across various industries.
Easy to use interface: Many users have praised the eContact system for its user-friendly interface. They have found it easy to navigate and utilize for tasks such as scheduling and rescheduling interviews and meetings with candidates and clients.
Effective reminders: Several reviewers have mentioned that the reminders provided by eContact are helpful in ensuring that everyone stays on schedule. These reminders help prevent missed interviews or meetings, leading to improved efficiency in the hiring process.
Top-notch customer service: The customer service provided by SkyCreek has received high praise from multiple users. Reviewers describe it as smooth, friendly, and top-notch. The representatives are commended for their patience, knowledge, and ability to assist customers in making informed decisions.
Cumbersome query processing: Some users have found the daily process of pulling results for sending to Skycreek to be time-consuming and burdensome.
Limited flexibility in survey distribution methods: Several reviewers have expressed a desire for more options when it comes to distributing surveys, specifically through text and IVR integration with their database.
Lack of hierarchy update feature: Users have suggested the addition of a feature that would allow someone within the organization to easily update the company hierarchy using a pre-existing template. This would help streamline the process of adding new agents and save time.