Engage Local

Engage Local is a software solution designed for small businesses, providing affordable and convenient access to tools and resources typically available to larger enterprises. It caters specifically to industries such as retail, restaurants, service-based businesses, hospitality, and healthcare.

Key Features

Online Reviews: Engage Local enables businesses to increase their online reviews by sending review requests or feedback via email, text, social media, and print. This feature automates and enhances the effectiveness of the review request process.

Better Rankings: Engage Local's technology helps businesses improve their online rankings, resulting in increased qualified calls, walk-ins, and referrals. It employs various strategies to enhance online reputation and boost rankings on popular platforms like Google, Facebook, Yelp, and Amazon.

Engage Paths: Engage Local allows businesses to create customized and automated engagement pathways for each customer based on their responses to review requests, feedback, surveys, and more. Businesses can set up campaigns and triggers to send follow-up campaigns automatically based on customer actions or lack of response.

More Referrals: Engage Local's technology helps businesses generate more online and offline referrals by improving customer satisfaction and enhancing online reputation across platforms like Google, Facebook, Yelp, and others.

Reputation Guard: Engage Local assists businesses in safeguarding their online reputation by providing a controlled environment for customers to communicate any issues directly. This feature allows businesses to monitor their online reputation across popular websites and receive notifications for comments or issues requiring attention.

Higher Retention: Engage Local enables businesses to establish automated and meaningful touchpoints with their customers, leading to better understanding of customer needs and improved satisfaction.

Centralized Messaging: Engage Local's technology streamlines customer communication by consolidating all online messaging into one centralized command center. Businesses can efficiently view and respond to all online messages in a single location, ensuring no customer communication is missed.

Customer Reminders: Engage Local's technology facilitates automated messaging to remind customers about upcoming service dates, maximizing opportunities for additional business.

Sentiment Surveys: Engage Local's technology allows businesses to gather feedback on products, services, and more through customizable surveys. These surveys can be sent to customers to request feedback or in response to specific reviews or messages.