Engage Messaging

Engage Messaging is a SaaS customer engagement and automation tool designed to streamline communication and support for businesses of all sizes. According to the vendor, this all-in-one solution empowers organizations to connect with their customers through various channels, including email, SMS, push notifications, website banners, and live chat. With its comprehensive features and user-friendly interface, Engage Messaging caters to a wide range of industries, such as e-commerce, SaaS, marketing agencies, customer support teams, and online retailers.

Key Features

Multichannel campaigns: Engage Messaging allows users to create and send targeted marketing campaigns through email, SMS, push notifications, and in-app messaging. According to the vendor, users can easily create user lists, forms, and landing pages for subscription management. Additionally, drip campaigns can be set up to send a series of automated messages based on user actions.

Customer Segmentation: Engage Messaging automatically categorizes customers based on their attributes, events, and actions, according to the vendor. Users can track user events for analytics and automated engagements. The platform also allows the creation of advanced automation workflows across email, SMS, and push notifications triggered by customer action or inaction.

Transactional Messaging: Engage Messaging provides users with the ability to send transactional emails, SMS, and push notifications through a simple API, according to the vendor. Users have the flexibility to use their own messaging service or utilize Engage's messaging service. Real-time tracking of delivery, opens, clicks, and other message events is supported.

CRM: Engage Messaging offers a comprehensive CRM system for managing customer data, tracking real-time interactions, and creating lists or segments based on customer behavior.

Live Chat: Engage Messaging includes a live chat feature that allows users to proactively engage with site visitors in real-time. Users can oversee team-customer communication from a central inbox and build a help center to provide resources and answer customer questions even when offline.

Signup Forms and Pages: Users can create signup forms and landing pages with Engage Messaging to convert casual visitors into subscribers. Automation capabilities allow for dynamic audience additions to lists and trigger workflows. The platform provides a drag-and-drop editor for easy form and landing page design.

Banners: Engage Messaging offers dynamic banners that can be displayed on websites to make important announcements. Users can create non-intrusive announcement bars without the need for coding. Banners can be utilized to grab attention, promote offers, and highlight new features.

Automation: Engage Messaging empowers users to create smart workflows and automate messaging sequences. According to the vendor, with lifecycle automations, users can send relevant messages to guide customers through the conversion funnel. Automation can also be used to reengage or sunset inactive customers based on campaigns, billing, or custom criteria.

Integrations: Engage Messaging seamlessly connects with various tools and services, including Zapier, Segment, Facebook, Stripe, and more. Users can easily sync customer data from their existing tool stack using APIs and SDKs. The platform also supports integration with popular email service providers and SMS gateways.