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Enghouse eKMS has proven to be a valuable tool for optimizing customer experiences and reducing support costs. Users have found that the …
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Product Details
- About
- Tech Details
What is Enghouse eKMS?
Enghouse eKMS Features
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Self Service Portal
- Supported: Collaboration Tools
- Supported: Real Time Notifications
- Supported: Reporting & Statistics
- Supported: Cataloging/Categorization
- Supported: Full Text Search
- Supported: API
- Supported: Content Management
- Supported: Discussions/Forums
- Supported: Text Editing
Enghouse eKMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Enghouse eKMS has proven to be a valuable tool for optimizing customer experiences and reducing support costs. Users have found that the software offers a customized solution, allowing them to easily keep important information accessible to their customers. The fast and user-friendly search function has been particularly praised by reviewers, as it enables users to quickly find the information they need.
One key use case of Enghouse eKMS is its ability to streamline knowledge base management for users with limited resources. Users who may not have the time or personnel to dedicate to extensive content management have found that this software allows them to efficiently manage their knowledge base without compromising the user experience. Additionally, the Safeharbor support team has received positive feedback for their exceptional service, including training during conversion, helping users improve their sites, and promptly addressing any questions or concerns.
Customers have expressed satisfaction with the pricing of Enghouse eKMS, finding it to be a cost-effective solution that delivers great value. Many users have reported that this software has significantly surpassed their previous knowledge base solutions, indicating an overall improved experience. With its customizable features, efficient search function, and responsive support team, Enghouse eKMS has proven to be a reliable and effective tool for optimizing customer experiences while reducing support costs.
Cutting-edge Solution: Users have found Enghouse eKMS to be a cutting-edge solution that effectively unifies online knowledge base and community forum management. Several reviewers have expressed their satisfaction with the advanced features and capabilities of the software.
Ease of Use: Many users appreciate the user-friendly nature of Enghouse eKMS, finding it intuitive and easy to navigate. They have mentioned that tasks can be accomplished effortlessly, making everyday applications seamless and efficient.
Excellent Customer Support: Numerous reviewers have praised the customer support provided by Enghouse eKMS. They describe the support team as attentive, knowledgeable, and always extremely helpful. Users appreciate the quick response times and feel confident in reaching out for assistance whenever needed.
Lack of Phone Support and Knowledge Base: Several users have expressed frustration over the absence of phone support and a comprehensive knowledge base. These limitations have left some users feeling unsupported and unable to find quick solutions to their questions or issues.
Compatibility Issues with Windows: For some users, the software's incompatibility with Windows has been a significant drawback. This limitation has hindered their ability to fully utilize the software on their preferred operating system, leading to inconvenience and potential workflow disruptions.
Difficulty in Getting Started and Navigating: A few users have found it challenging to get started with the software and navigate its features. They have required assistance from others due to a lack of clear guidance or intuitive interface, which has slowed down their learning curve and initial usage experience.