Enthu

Enthu.AI is an AI-powered Quality Automation solution specifically designed for Sales Contact Centers. According to the vendor, this product caters to businesses of various sizes and is utilized by professionals in QA management, sales leadership, sales coaching, and SDR roles. Enthu.AI aims to revolutionize call quality assessment and analysis, enabling sales teams to potentially enhance their performance and achieve better results.

Key Features

Call QA features: According to the vendor, Enthu.AI offers high accuracy and comprehensive coverage for call reviews. It provides detailed call analysis, agent-wise performance evaluation, exhaustive call filtering, and the ability to automatically seek audio and highlight significant moments within the dialogue.

Evaluation management: Enthu.AI allows users to efficiently manage evaluations by providing access to a playback library, customizable configurations, the ability to create custom call moments, and the option to set up custom teams. The platform also supports the creation of custom evaluation forms, playlists, and notifications.

Security features: Enthu.AI prioritizes data security by offering features such as PII redaction, IP whitelisting, enterprise-level encryption, and separate environments for enhanced privacy. According to the vendor, it also includes an auto-deletion feature for added data protection.

Advanced features: According to the vendor, Enthu.AI provides speaker labels for easy identification, call ignores for excluding specific calls from analysis, and the ability to download call transcripts. The product also offers caller history for comprehensive tracking and analysis.

Integration features: Enthu.AI seamlessly integrates with popular dialers, CRMs, and video conferencing tools, potentially allowing users to leverage their existing systems and workflows without disruption. According to the vendor, this ensures a smooth and efficient integration process.