epilot

epilot is a platform provided by epilot GmbH that aims to assist businesses in managing their customers throughout the customer lifecycle. According to the vendor, this platform offers various features including digital journeys, a customer portal, and CRM and customer service functionalities. It is designed to cater to small to large-sized companies in industries such as energy providers, renewable energy companies, e-commerce providers, utility companies, service providers in the energy sector, and companies in the network processes industry.

Journeys: According to the vendor, epilot Journeys are configurable click paths that can be embedded on websites, allowing customers to easily request complex products and services such as solar panels, electricity tariffs, or house connections.

Kundenportal (Customer Portal): The epilot Kundenportal is a customizable self-service portal that, according to the vendor, enables customers to create offers, access their account information, and supports cross-selling by recommending relevant products or services.

CRM & Kundenservice (CRM & Customer Service): The vendor claims that epilot provides a centralized location for all customer data, including documents, messages, invoices, appointments, and more, facilitating effective customer relationship management and customer service.

Maßgeschneidert auf dein Business (Tailored to Your Business): According to the vendor, the epilot platform offers high flexibility and customization options, allowing businesses to tailor it to their specific needs without any programming knowledge.

Digitale Klickstrecken einfach gemacht (Digital Click Paths Made Easy): The vendor states that epilot simplifies the configuration of user-friendly order and inquiry processes, guiding prospects and customers step by step through complex purchasing decisions, such as the purchase of solar panels or heat pumps.

No-code: Klick und los geht's (No-Code: Click and Get Started): According to the vendor, epilot's no-code approach enables users to easily create, customize, and preview click paths without the need for programming knowledge, ensuring agility and speed in configuring processes.

Intelligentes Crossselling (Intelligent Cross-Selling): The vendor claims that in epilot Journeys, additional products, recommendations, or bundles can be offered based on the customer's product selection, facilitating intelligent cross-selling opportunities.

Omnichannel Nutzung (Omnichannel Usage): According to the vendor, epilot Journeys can be utilized online and offline, enabling data collection from prospects, customers, service employees, and partners across various channels.

Angebotsprozesse (Offer Processes): According to the vendor, epilot Journeys support offer processes by presenting offers directly within the journey, allowing customers to accept or decline offers seamlessly.