TrustRadius Insights
Etix is a ticketing service that has been met with mixed feedback from its users. Although some users have found the platform easy to use …
Overview
What is Etix?
Etix headquartered in Morrisville, provides online and box office ticketing solutions, event marketing services and ecommerce fulfillment to entertainment venues, including but not limited to theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.
Recent Reviews
Leaving a review helps other professionals like you evaluate Event Registration Software
Be the first one in your network to review Etix, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Etix?
Etix headquartered in Morrisville, provides online and box office ticketing solutions, event marketing services and ecommerce fulfillment to entertainment venues, including but not limited to theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
7 people also want pricing
Alternatives Pricing
What is Jotform?
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more…
What is Bizzabo?
Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered…
Product Details
- About
- Tech Details
What is Etix?
Etix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Etix is a ticketing service that has been met with mixed feedback from its users. Although some users have found the platform easy to use and efficient, many others have experienced significant problems. Etix has been effective in providing refunds for cancelled events due to COVID-19, but some users have had difficulties receiving refunds for additional fees. Users have also had trouble with shipping and tracking tickets, as well as poor customer service.
The product's website can be difficult to navigate, and some users have had trouble finding the right information they need. Additionally, customers have had trouble getting refunds for events due to unforeseen circumstances, despite purchasing the insurance offered by the service. Some user reviews noted misleading practices and poor communication, which led to dissatisfaction among consumers.
In summary, while Etix may provide a straightforward platform for buying tickets with insurance coverage available, it has exhibited reliability issues that are not yet fully resolved by the addition of new features. Specifically, users have encountered complications securing assistance when needed (e.g., customer support) and had problems obtaining refunds in specific circumstances (e.g., cancellation).
Easy ticket buying process: Customers have found Etix to be an easy-to-use system for buying tickets, with no issues encountered. Many users appreciate the simplicity of purchasing tickets, and find it to be a great alternative to other complex ticketing systems.
Responsive during pandemic: Several reviewers noted that Etix was responsive during the pandemic and kept them updated on any changes. This made it easy for customers to get refunds for postponed concerts or events. The prompt communication from Etix was appreciated by many users.
Tailored ticketing experience: Some reviewers mentioned that the team at Etix is willing to work with venues or organizations to create a customized ticketing experience tailored to their needs and audience. This level of flexibility has been helpful for companies and venues with more complex ticketing requirements.
Poor Customer Support: Users have expressed that the customer support provided by eTix has been unhelpful and frustrating. Some users have reported receiving automated responses, leaving them feeling unsupported (multiple reviewers). Additionally, some users found it inconvenient to contact customer service after-hours, with long wait times for a call back (several reviewers).
Difficulty Getting Refund: Several users have had difficulty obtaining refunds from eTix. Some users have had to send multiple follow-up letters and wait several weeks to receive their refund (multiple reviewers).
Confusing User Interface: Multiple users found the user interface of eTix confusing and difficult to navigate. This led to frustration when trying to complete tasks quickly (several reviewers).