TrustRadius Insights
Customers who have partnered with Trusted Shops have reported significant improvements in both the quantity and quality of their reviews …
Overview
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Product Details
- About
- Tech Details
What is eTrusted Experience Feedback Solution?
eTrusted Experience Feedback Solution Features
- Supported: Survey/Poll Management
- Supported: Feedback Management
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Dashboard
- Supported: Customer Segmentation
- Supported: Multi-Channel Data Collection
- Supported: NPS Survey Structure
- Supported: Sentiment Analysis
- Supported: Text Analysis
eTrusted Experience Feedback Solution Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers who have partnered with Trusted Shops have reported significant improvements in both the quantity and quality of their reviews compared to other platforms they have used in the past. This software has proven to be highly effective in managing customer feedback and building a strong reputation across multiple levels. Users appreciate the software's ease of use, finding it intuitive and straightforward to navigate. Furthermore, they have praised the friendly and accommodating support staff who are readily available to assist with any questions or concerns. While some customers recommend exploring other options to find the best service and prices for managing customer feedback, it is undeniable that Trusted Shops provides a valuable solution for businesses looking to enhance their online reputation and gather valuable feedback from their customers.
Comprehensive Solution: Several users have found eTrusted to be a comprehensive solution, offering a wide range of features. They appreciate that the software has almost all the necessary features required for their feedback management needs.
Easy-to-Use Interface: Many reviewers have praised eTrusted's webpage for being easy to use and available in multiple languages, making it accessible to a diverse range of users. This user-friendly interface allows them to navigate through the software effortlessly.
Excellent Customer Support: Multiple users have had positive experiences with the partnership and communication provided by eTrusted. They appreciate the highly engaged and dedicated contact persons who help them achieve their goals. The accommodating nature of eTrusted, along with its contribution of great ideas and workarounds, has impressed many customers.
High Monthly Cost: Some users have expressed that the monthly cost of eTrusted is considered to be high compared to similar software options. They feel that it does not provide good value for the price.
Missing Features: Several users have mentioned that there are missing features in eTrusted. These include reporting and export functions, customizable forms, and email templates without needing to contact customer service. Users would like these features to be available within the software itself.
Limited Reporting Feature: While acknowledging that new features are being developed, some users find the reporting feature in eTrusted to be limited. They express a need for more advanced reporting capabilities, such as real-time dashboards with business intelligence analytics and customization options.