Convy.ai

Convy.AI, developed by Eudata, is a customer engagement platform that combines conversational automation and artificial intelligence to deliver a seamless and personalized customer experience. According to the vendor, Convy.AI is designed to automate processes, improve lead conversion, and optimize costs for businesses of various sizes. This platform is utilized by customer service representatives, sales representatives, contact center managers, marketing professionals, and the retail industry.

Key Features

Omnichannel BOT Builder: According to the vendor, Convy.AI allows users to create conversational automation without coding and integrates with various Natural Language Understanding (NLU) systems. It supports multiple Language Models (LLM) for Generative AI and provides real-time content management for knowledge updates.

Digital Contact Center Platform: The vendor states that Convy.AI offers a powerful agent desktop application with a modern UI and supervisor tools for efficient management. It supports seamless integration between AI and human agents, collects and stores the history of every interaction, and enables personalized routing logics.

Customer Data Platform: According to the vendor, Convy.AI collects and stores the history of every interaction with clients, enabling personalized customer experiences based on past conversations and the customer journey. It also supports the mapping of the customer journey on various channels and ensures a consistent brand voice for the BOTs.

Analytics and Reporting: Convy.AI offers a deep layer of analytics to monitor and improve service performance, according to the vendor. It provides insights into customer interactions and agent productivity, enabling data-driven decision-making for optimizing customer engagement strategies.

Agent Desktop Application: The vendor states that Convy.AI offers a modern agent desktop application with a user-friendly interface. It improves agent productivity by allowing them to handle multiple conversations on different channels and supports social and conversational interfaces for seamless communication with customers.

Integration and SDKs: According to the vendor, Convy.AI provides SDKs for fast integration in complex environments and offers connectors for existing/multiple AI platforms. It also enables integration with third-party conversational interfaces, CRM technologies, and contact center platforms through plug-and-play connectors and APIs.

Voice Bot: Convy.AI, according to the vendor, manages customer interactions through the voice channel. It enables voice-based customer interactions and issue resolution, and can be used as a standalone solution or integrated into third-party conversational interfaces, CRM technologies, or contact center platforms.