Evolux

Evolux CX is a contact center management platform that aims to enhance customer experience through integrated communication channels. According to the vendor, this solution caters to businesses of various sizes and is utilized by professionals in customer service, contact center management, sales and marketing, e-commerce, and financial institutions.

Key Features

Configurable IVR system: According to the vendor, the platform offers a configurable IVR system that allows efficient call routing and self-service options.

Integration with CRM systems: The vendor claims that the platform seamlessly integrates with CRM systems, enabling personalized customer interactions and streamlined data management.

Automated voice messages and notifications: The platform reportedly provides the capability to send automated voice messages and notifications to customers, improving communication efficiency and ensuring timely information delivery.

Call queuing and management: The vendor states that the platform offers call queuing and management features to effectively handle incoming calls and provide a smooth customer experience.

Real-time analytics and reporting: The platform is said to provide real-time analytics and reporting capabilities, allowing businesses to gain valuable insights into contact center performance for data-driven decision-making and continuous improvement.

Call recording and monitoring: According to the vendor, the platform offers call recording and monitoring functionalities to ensure quality assurance, compliance, and evaluation of agent performance.

Call scripting and guidance: The vendor claims that the platform provides call scripting and guidance tools to enhance consistency in customer interactions, offering predefined scripts and prompts for effective communication.

Multiskill and multifile configuration: The platform reportedly allows the configuration of multiple skills and files for agents, providing them with flexibility and optimizing productivity.

Omnichannel chat support: According to the vendor, the platform offers omnichannel chat support, enabling seamless customer interactions across various channels for a unified experience.

Automated chatbot: The vendor states that the platform includes an automated chatbot with AI capabilities for natural language processing, customizable responses and workflows, and real-time monitoring and supervision to improve customer support efficiency.