EyeRate

EyeRate is an employee-driven growth platform for customer reviews that, according to the vendor, empowers staff to become advocates for their businesses. It is designed for service brands of all sizes, including fitness and health, beauty and anti-aging, personal care and wellness, auto services, and home services industries. EyeRate aims to boost job satisfaction, control online reputation, and drive new revenue for corporate and franchise brands. The vendor claims that over 100,000 frontline employees are already benefiting from EyeRate, which offers an industry-leading employee recognition program and automates the customer review process on Google reviews.

Key Features

Employee Driven Growth Engine: EyeRate rewards exceptional customer service and online reviews to empower staff and improve employee morale. The vendor also claims that it helps create a positive company culture and drives new revenue.

Corporate & Franchise Brands: EyeRate is specifically designed for service businesses, franchise owners, and multi-location brands. The vendor states that it aims to boost job satisfaction, reduce costs, and enable control of online reputation and search rankings with Google reviews.

Frontline Employees: EyeRate provides a platform for frontline employees to earn more, gain recognition, and achieve success in their careers. It offers an industry-leading employee recognition program to acknowledge their efforts.

Automate Customer Reviews: EyeRate automates the customer review process on Google reviews, streamlining the customer experience. It integrates with over 75 Point of Sale (POS) systems, according to the vendor, to put the customer review process on auto-pilot.

Boost Employee Recognition: EyeRate automatically tracks employee Google review mentions and recognizes exceptional customer service. The vendor claims that it provides direct deposit rewards through the mobile app and offers flex rewards to meet employees' needs.

Create Sales Competitions: EyeRate announces new products and services through competitions, aiming to boost team morale and engagement. It encourages friendly competition among sales reps and collects valuable feedback from employees.

Drive Repeat Customers: EyeRate runs SMS campaigns to encourage brand loyalty and responds to unhappy guests directly via SMS. The vendor suggests that this increases customer satisfaction and engagement, ultimately turning unhappy customers into loyal clients.

Retain Motivated Employees: EyeRate automates the customer feedback process, identifies top-performing employees, and provides insights to recognize and reward outstanding employees. The vendor claims that it increases employee engagement and retention rates.

Employee Rewards and Point of Sale Integrations: EyeRate automates Google reviews with over 75 Point of Sale (POS) systems, allowing businesses to collect, post, and respond to customer reviews in one dashboard. The vendor also states that it rewards employees for exceptional service and positive customer reviews.