EZ4U

EZ4U is a communication platform provided by EZ4U that enables businesses to connect with their customers through various channels such as SMS, Voz, WhatsApp, Chatbot, and E-mail. According to the vendor, EZ4U offers a range of services and features to facilitate communication and marketing campaigns. It caters to businesses of all sizes, from small startups to large enterprises, and is used by professionals and industries including healthcare, retail, automotive, aviation, and tourism.

Key Features

SMS - Short Message Service: According to the vendor, EZ4U allows high-speed SMS sending with a capacity of 500,000 SMS per hour. Users can personalize SMS with variables and automatic contact opt-out mechanisms. The platform offers marketing campaign capabilities with customizable campaigns, real-time delivery reports, and statistics. EZ4U also claims to provide certified SMS communication with automatically associated legal and valid digital certificates. Additionally, the platform offers a self-destructing SMS feature without the need for external applications, with global coverage. Integration with external systems via HTTP(S) API for transactional SMS sending is possible. Users can receive unlimited SMS responses with the option to store them in email or the web platform. According to the vendor, EZ4U also provides lead generation capabilities with the ability to communicate with approximately 3 million registered mobile contacts.

IVR & Click to Call: EZ4U offers an IVR service for text or pre-recorded voice message playback, according to the vendor. The platform can be integrated with external services such as Software Houses or Call Centers. Users can capture customer feedback with satisfaction survey capabilities. According to the vendor, EZ4U enables running pre-scheduled voice campaigns with real-time response tracking and reporting. The platform also offers an event promotion feature to promote events and obtain attendance confirmations. Global communication capabilities for fixed or mobile numbers are provided. Users can promote products/services interactively with the service promotion feature. EZ4U also offers a Click-to-Call feature for automatic phone call connection between two phones via a website widget. Users can customize call duration, active days of the week, and number masking.

WhatsApp & Chatbot: According to the vendor, EZ4U enables automation of customer conversations via WhatsApp. The platform offers flow automation with command recognition. Users can implement various content types such as images, videos, files, and emojis. Integration with external systems for synchronization with services is possible. EZ4U claims to provide automatic responses to customer interactions. The platform is adaptable to various services such as Sales, Customer Support, Workshops, and more.

Chatbot Web & Mobile: EZ4U offers an automatic assistant adaptable to any device, according to the vendor. The platform provides a user-friendly experience similar to RCS for global coverage. Integration with any website is made easy through simplified API documentation. Users can also customize the bot's look and feel to match the company's branding.

App Mobile: EZ4U provides a mobile application for easy access to its platform features. Users can manage and schedule campaigns with high customization options, according to the vendor. The platform allows synchronization of phone contacts for campaign scheduling. Real-time access to delivery reports and statistics is provided. Users can top-up SMS packages with Multibanco references or credit card. EZ4U also offers subaccount management for traffic analysis and balance transfers.