Falkon SMS

Falkon SMS is a text messaging platform offered by Falkon Systems. According to the vendor, it allows businesses to send and receive SMS and MMS messages using various channels, such as landline numbers, toll-free numbers, MS Teams, and VoIP numbers. The product is designed to enhance communication, streamline customer support, and improve marketing and sales campaigns through text message marketing. It is suitable for businesses of all sizes, from small startups to large enterprises. The following are some of the key features of Falkon SMS:

Toll-Free Texting: According to the vendor, businesses can text-enable their toll-free number to send SMS campaigns and have 1-on-1 conversations with customers. This feature aims to enhance customer support by providing a convenient and accessible way for customers to reach out.

VoIP Texting: The vendor claims that Falkon SMS allows businesses to send and receive SMS and MMS messages from any internet-connected device. This feature aims to help businesses reach customers and employees via SMS or MMS anytime, anywhere, and streamline communication with convenient text organization.

MS Teams Integration: Falkon SMS seamlessly integrates SMS capabilities into Microsoft Teams accounts, as per the vendor. This integration enables businesses to send SMS messages directly from their desktop, mobile, or web-based Teams applications. The feature also allows businesses to schedule messages, automate workflows, and streamline work processes.

Landline Texting: According to the vendor, businesses can add texting capabilities to their existing landline or VoIP numbers using Falkon SMS. This feature enables businesses to send and receive text messages on their landline number, expanding the usage of their landline beyond phone calls and facilitating efficient and convenient text-based conversations.

Shared Inbox: Falkon SMS offers a shared inbox feature that allows multiple users to work together on a conversation in a single inbox, according to the vendor. This feature enables businesses to assign tasks to the right team members and keep customer conversations organized, thereby facilitating efficient customer support.

Group Texting: According to the vendor, businesses can send texts to all contacts in their groups at once with a single click using Falkon SMS. This feature aims to simplify the process of sending text blasts and allows businesses to target specific groups for personalized messaging and improved engagement. It also helps in efficiently managing group communication for marketing campaigns or internal updates.

Scheduled Messaging: Falkon SMS allows businesses to create and schedule one-time or recurring text messages in advance, as per the vendor. This feature ensures proper and efficient delivery of messages by sending them at specific times, helping businesses save time and effort.

Keyword Replies: According to the vendor, businesses can set up automated replies based on specific keywords in incoming messages using Falkon SMS. This feature enables businesses to provide instant responses and information to customers based on their inquiries, thereby improving customer satisfaction.

Auto Replies: Falkon SMS offers an auto-reply feature, as per the vendor. Businesses can set up automated replies to ensure customers receive timely and informative responses. This feature allows businesses to customize auto-reply messages to provide relevant information or updates, enhancing the overall customer experience.

MMS Support: Falkon SMS enables businesses to send photos, files, and other multimedia content via text message, according to the vendor. This feature aims to engage customers with rich media content, enhancing communication and enabling businesses to share important information or promotional materials through MMS.