FeedbackFive

FeedbackFive is a software-as-a-service (SaaS) tool provided by eComEngine that aims to streamline and automate the process of requesting feedback and reviews from customers on the Amazon marketplace. According to the vendor, FeedbackFive is suitable for Amazon sellers of all sizes, ranging from small businesses to large enterprises. It caters to e-commerce sellers, retailers, online businesses, Amazon sellers, and third-party sellers on the Amazon marketplace across various industries.

Key Features

Automated Amazon Feedback and Review Requests: FeedbackFive automates the process of sending personalized email requests to buyers on the Amazon marketplace, with the goal of saving sellers time and effort. The vendor claims that this feature can potentially increase positive feedback and reviews, thereby improving seller ratings and potentially boosting sales.

Streamlined Amazon Reputation Management: According to the vendor, FeedbackFive provides a centralized platform for sellers to monitor their listings, receive review alerts, and promptly address any issues that arise. The tool aims to streamline reputation management on Amazon, allowing sellers to stay updated without the need for constant manual checking.

Review Monitoring: Sellers can select specific products to monitor using FeedbackFive and receive detailed review data for their ASINs as well as competing ASINs. The tool offers filtering and analysis options to track review trends over time, providing sellers with valuable insights, as claimed by the vendor.

Analytics and Impact Analysis: FeedbackFive offers detailed analytics that allow sellers to view all their Amazon reviews, feedback, and ratings in one place. According to the vendor, sellers can gain an understanding of the impact of their FeedbackFive requests on their ratings, thanks to campaign-level details provided by the tool. Additionally, FeedbackFive provides insights into top-reviewed products, helping sellers make data-driven decisions.

Feedback and Review Alerts: FeedbackFive sends alerts via SMS or email for new feedback and review ratings. According to the vendor, this feature enables sellers to quickly respond to provide exceptional customer experiences and address any negative feedback or reviews. Furthermore, FeedbackFive can be bundled with SellerPulse's Amazon listing alerts to monitor and protect brands on Amazon.