Field Solution Group

Field Solution Group is an online reputation management tool designed to assist businesses of various sizes in managing and enhancing their online presence. According to the vendor, the product offers a range of features including:

Review Acquisition: According to the vendor, Field Solution Group allows businesses to collect reviews through a customized landing page or widget that can be embedded in their website or email signature. It offers a mobile-friendly experience and generates reviews on popular review sites like Google, Facebook, Yelp, and more.

Review Request Campaigns: The vendor states that businesses can customize the content, timing, and sequence of their review request emails using Field Solution Group. The tool automates the sending, follow-ups, and removal of review requests and integrates with other systems through API and widgets. It also supports compliant "kiosk mode" for collecting reviews on location and provides printed review card invites.

Review Monitoring/Aggregation: According to the vendor, Field Solution Group comprehensively monitors third-party review sites for new reviews and sends alerts when they are published. It covers major, minor, and industry-specific review sites and allows businesses to set alerts based on rating level. The alerts include review information and a link for response.

Review Marketing: Field Solution Group, as claimed by the vendor, automates the sharing of positive reviews to social media platforms and allows businesses to publish them on their website. It provides an embeddable aggregate rating with rich-snippet markup and offers copy-and-paste embed code for easy implementation. The tool also includes reviews gathered from around the web and supports newsletter marketing sign-up and video embed capability.

Review Reporting: The vendor states that Field Solution Group generates performance/trend reports in both PDF and web-based formats. It offers reporting metrics available via API and provides aggregate reports for large, multi-location businesses. The tool can be set to automatically send reports on a schedule defined by the user and includes individual employee aggregate rating reporting metric.

A Funnel for Collecting Reviews: According to the vendor, Field Solution Group simplifies the review process for customers by providing a short URL and landing page. It automates review campaigns and guides customers to relevant review sites. It also offers businesses an opportunity to address negative experiences and turn them into positive ones.

Turn Negatives into Positives: The vendor claims that Field Solution Group proactively identifies unhappy customers and facilitates their connection with the business for customer service recovery. It reaches out to unhappy customers before they post negative reviews online and offers the opportunity to make amends on negative public reviews.

Automatically Show Positive Reviews: According to the vendor, Field Solution Group automatically displays the most recent positive customer reviews on the business's website. This feature aims to increase conversions by showcasing positive reviews to prospective customers. It allows businesses to selectively show/hide and edit review snippets for control over what is published and provides a simple dashboard for easy management and monitoring of all reviews.