Flexys

Control+ is a debt management, collection, and recovery platform provided by Flexys Solutions Ltd. According to the vendor, it is designed to automate and digitize engagement with customers in arrears, with the aim of optimizing working capital, minimizing reputational risk, and delivering enhanced customer experiences. This platform is specifically targeted at enterprise organizations in industries such as financial services, banking, insurance, utilities, and telecom.

Key Features

Digital Self Service: According to the vendor, Control+ enables 24/7 customer self-service debt collection on mobile, tablet, or PC through dynamic digital customer journeys. The vendor claims that this feature reduces the cost to collect and improves engagement and debt resolution.

Agent Management, Workflow, Automation: The vendor states that Control+ allows for the management of customer interaction from self-service to agent engagement and automated follow-up, all on a single platform in real-time. It offers sophisticated and flexible segmentation, automated graphical workflows, smart data visualization, and an intuitive agent interface.

DCA Management, Litigation, Recoveries: Control+ optimizes DCA allocation using machine learning, streamlines data extracts through event streams, and provides a single ruleset and database end-to-end. The vendor claims that it offers cost-effective litigation, easier recovery and asset management, as well as automated search and trace processes.

Data Efficiency: According to the vendor, Control+ unlocks the potential of data to enhance efficiency and drive data-led decision making. It provides real-time data insights and analytics for better collections strategies, ultimately improving operational efficiency and reducing costs.

Reputation & Regulation Compliance: The vendor asserts that Control+ helps protect an organization's reputation and ensures compliance with regulatory requirements. It offers a robust compliance framework that can adapt to changing regulatory landscapes, ensuring fair treatment of customers.

Reduce Exposure to Bad Debt Provisioning: Control+ aims to minimize an organization's exposure to bad debt provisioning (IFRS9) by optimizing collections strategies, improving recovery rates, and minimizing write-offs. The vendor claims that it provides real-time monitoring and reporting on bad debt provisioning, helping organizations stay proactive.

Efficient Collections Operations: Control+ automates and optimizes collections processes, streamlines workflows, and increases productivity. According to the vendor, it helps improve resource allocation, agent efficiency, and operational effectiveness, while reducing costs.

Flexible and Scalable Platform: Control+ is described by the vendor as a highly flexible and fully configurable debt management platform. It is built on a cloud-native architecture, ensuring scalability and adaptability. The vendor also states that it easily integrates with existing systems and processes, enabling rapid deployment and quick time-to-value.