FM App

Ask James is a Facility Management Information System (FMIS) solution offered by DXC Technology ServiceNow NCE. According to the vendor, it is designed to streamline and automate facility management processes for companies of various sizes. The software caters to a range of professions and industries, including facility managers, IT managers, HR managers, procurement managers, hospitality professionals, and real estate managers.

Key Features

Order management: According to the vendor, Ask James provides a powerful order management system for managing requests, bookings, and disruption reports. Users can make requests through the user portal, by scanning QR codes, or by calling the helpdesk. The system automatically forwards requests to the appropriate service provider based on type and location, and multiple suborders can be sent to different providers while maintaining a clear overview.

Visitor registration and parking management: The vendor states that Ask James simplifies visitor registration and parking management. It allows users to register visitors, request access passes, and reserve parking spaces. The system also displays the number of available parking spaces, and integrations with external systems can be established to update parking space availability. This feature provides a clear overview of parking reservations and usage.

Space/art management: According to the vendor, Ask James offers extensive building management capabilities for space allocation and cost charging. Employees can book meeting rooms, make catering orders, and request equipment. In case of conflicting bookings, a conflict report is generated, allowing users to enter an alternative. The software also allows users to manage art collections by registering artwork location, dimensions, value, and artist information.

Floorplan designer: Ask James includes a floorplan designer feature that enables users to create interactive floor plans using AutoCAD files. According to the vendor, users can choose design layers to be used in the application and mark rooms or areas, adding relevant information to make them clickable for a seamless navigation experience.

Integration with Exchange, including an Outlook plug-in: The vendor states that Ask James seamlessly integrates with Exchange and includes an Outlook plug-in for enhanced communication and collaboration.

Real estate management: Ask James offers real estate management capabilities, including property acquisition, leasing, and maintenance, according to the vendor.

Contract management: According to the vendor, Ask James streamlines contract management processes, including creation, negotiation, and renewal.

Facilities dashboard/reporting: Ask James provides comprehensive dashboards and reporting functionalities, allowing users to gain valuable insights and track facility management performance.

Sustainability management: The vendor states that Ask James allows users to monitor and optimize sustainability efforts by tracking energy consumption, waste management, and environmental impact.

AutoCAD integration: According to the vendor, Ask James integrates with AutoCAD software, enabling users to import and export floor plans for seamless collaboration with architects and designers.