Foodback

Foodback is a feedback solution specifically designed for the Horeca (Hotel/Restaurant/Café) industry. According to the vendor, it aims to assist businesses in the food service sector by collecting customer feedback, analyzing data, and making data-driven decisions to enhance their offerings and improve the overall customer experience. Foodback is said to be suitable for businesses of all sizes, ranging from small independent eateries to large restaurant chains. The professions and industries that the vendor claims will benefit from Foodback include restaurants, cafés, hotels, food delivery services, and catering companies.

Key Features

Manage Cookie Consent: According to the vendor, Foodback allows users to accept or deny cookies, with accepting enabling data processing and declining potentially impacting some features. Users are said to be able to view and manage their cookie preferences through the Cookie Policy and Privacy Policy pages.

More Repeat Business: The vendor claims that Foodback helps businesses increase repeat business by collecting feedback from customers, addressing their concerns, and improving their offerings to enhance customer satisfaction and loyalty.

More New Business: According to the vendor, Foodback enables businesses to leverage customer feedback to make necessary improvements, enhance their reputation, and attract new customers.

Give Them What They Want: The vendor states that Foodback allows businesses to gather valuable insights from customers about what is missing in their offerings, uncovering new revenue opportunities and meeting customer demands.

Cut The Waste: The vendor claims that Foodback helps businesses identify and eliminate underperforming items or service features, optimizing their operations and focusing on more successful products or services.

Better Customer Insight: According to the vendor, Foodback collects valuable demographic data from 50% of its respondents, providing businesses with better customer insight to tailor their offerings and marketing strategies.

Stop Reputational Damage: The vendor claims that Foodback enables businesses to catch and address customer complaints privately before they escalate online, preventing reputational damage and maintaining a positive online presence.

Chefs: According to the vendor, Foodback provides chefs with instant feedback from customers on new dishes, menus, portion sizes, and food waste, allowing them to make necessary adjustments and improvements to their culinary offerings.

Operations: The vendor states that Foodback offers real-time data on the performance of all venues in a business portfolio, as well as data on improvement projects, enabling businesses to monitor and optimize their operations based on data-driven insights.

Management: According to the vendor, Foodback provides management with access to aggregated data, allowing them to see the big picture and identify trends for strategic decision-making based on reliable data.