Found Hero

Found Hero is a lost and found management software designed to streamline the process of locating and managing lost items. According to the vendor, this software solution caters to a wide range of businesses, from small to large, in various industries such as hotels and resorts, airports, hospitals, restaurants, and shopping malls. Found Hero offers a range of features that aim to enhance efficiency and guest satisfaction.

Key Features

Robust searching: Found Hero provides advanced search capabilities, allowing users to search for lost items using keywords, dates, and locations. According to the vendor, this feature enables users to efficiently locate specific items by filtering and sorting based on specific criteria.

Automated notifications: Found Hero automates the process of notifying guests about their lost items. The software sends email notifications to guests, providing details about their lost items and keeping them updated on the status. The vendor claims that this feature improves guest satisfaction by ensuring timely communication.

Item inventory management: Found Hero offers comprehensive inventory management for lost items. Users can register and track all lost items in one place, recording key details such as item description, location found, and contact information. According to the vendor, this feature simplifies the process of updating and managing lost item records.

Integrated shipping: Found Hero streamlines the shipping process for returning lost items. Users can print shipping labels, track packages, monitor delivery status, and schedule pickups with shipping carriers, ensuring a seamless experience for both the business and their guests.

Automatic emails: Found Hero facilitates communication with guests by sending automated emails regarding their lost items. Users can customize email templates to match their brand's tone and style, including relevant information such as item description and pickup options. The vendor claims that this feature provides a personalized experience for guests.

PCI compliant payments: Found Hero offers PCI compliant payment processing for collecting payments related to lost items. According to the vendor, this feature ensures the safety and security of guest payment information by accepting payments through trusted payment gateways.

GDPR compliance: Found Hero is designed to comply with GDPR regulations when handling personal data. The vendor states that this feature includes implementing data protection measures to safeguard guest information and privacy, ensuring transparency and accountability in data handling.

Detailed reporting: Found Hero provides detailed reporting on lost item management. Users can generate comprehensive reports, analyze data, and identify areas for improvement. According to the vendor, this feature allows businesses to make informed decisions based on the insights gained from lost item trends and patterns.

Multi-location management: Found Hero supports the management of lost and found operations across multiple locations. Users can easily manage tasks, centralize lost item records for easy access and coordination, and assign different contact persons for each location. The vendor claims that this feature streamlines lost and found operations for multi-property managers.