GeoTask

GeoTask is a Field Service Management solution offered by Globema. According to the vendor, this software is designed to streamline task management, task allocation, route optimization, and real-time workforce monitoring. It is targeted at small to large companies with numerous mobile workers, including field service technicians, dispatchers, and service managers in industries such as telecommunications, utilities, energy, transportation, and logistics.

Key Features

Automatic scheduling and dispatching: According to the vendor, GeoTask provides an efficient task management solution for companies with many mobile workers. It aims to help allocate tasks in an efficient way, calculate optimal routes, and monitor workforce in real-time, potentially improving the efficiency of business processes and the quality of customer service.

Scheduling and dispatching tasks for field workers: The vendor claims that this feature assigns tasks based on employee permissions, skills, availability, task location, and deadline. It automates the work planning process, potentially reducing the need for dispatcher assistance and increasing customer satisfaction by reducing wait time, missed appointments, and providing estimated arrival time.

Increased fieldwork efficiency: GeoTask aims to shorten commute time for field workers by optimizing routes, according to the vendor. It enables direct communication between field workers and dispatchers via a mobile app. Additionally, it digitizes documentation of tasks, potentially improving efficiency and reducing errors, while ensuring that tasks are assigned to field workers with the necessary skills.

Reduction in operating costs: The vendor claims that this feature optimizes tasks, routes, and field work to reduce fuel consumption. It potentially reduces overtime and improves dispatcher efficiency through optimal dispatching and real-time work monitoring. Moreover, it allows dispatchers to manage more field workers by automating task assignment.

Dispatcher's app: According to the vendor, the dispatcher's app allows dispatchers to manage tasks and monitor work progress. It visualizes the employee's current position and job status on a map, providing distinct icons and colors to represent different statuses.

Field worker's app: GeoTask provides field workers with an up-to-date task list, according to the vendor. It displays task details and allows for updating task status in the field. Additionally, it notifies the dispatcher of status changes.

Dispatcher's support: According to the vendor, this feature enables scheduling and tracking of tasks. It offers manual or automatic task assignment modes and shows available time slots for scheduling appointments. GeoTask aims to optimize task allocation based on resource availability, location, and deadlines. It also supervises task progression and provides alerts for incomplete tasks or high-priority tasks.

Field worker's support: GeoTask presents tasks as a list with real-time status updates, according to the vendor. It provides task details such as address, deadline, contact information, and attachments. Field workers can register work progress as status changes and log time. The app sends notifications for new tasks and status changes, and allows the creation of text notes, image attachments, and forms during fieldwork.