GigTel

GigTel is a communication solution that offers unified communications, voice services, and collaboration tools for businesses of various sizes. According to the vendor, this versatile platform is utilized by professions and industries such as healthcare services, legal firms, faith-based organizations, and auto dealerships.

Key Features

Unified Communications as a Service (UCaaS): GigTel provides a platform for business phone service, video collaboration, and a Virtual Receptionist (Auto Attendant). The vendor claims that it offers seamless integration across devices, including desk phones, computers, and smartphones, and includes unlimited, US-based support.

Voice Service: Utilizing Voice over IP (VoIP) technology, GigTel's voice service offers features such as auto-attendant, ring groups, E911, local numbers, and music-on-hold. It allows multiple devices to be connected to a single extension and offers unlimited local and domestic long-distance calling. Voicemail with voicemail-to-email and voicemail transcription is also available, according to the vendor.

Web App: GigTel's web app brings unified communications to the computer. It includes a web phone client (softphone), voicemail management, and features for video collaboration and screen sharing, according to the vendor.

Mobile App: The GigTel mobile app extends unified communication functionality to mobile devices. Available for iOS and Android, it offers a mobile phone client with features such as call history, chat, and messaging, according to the vendor.

Video and Collaboration: GigTel's platform includes a video conferencing solution that supports up to 25 meeting participants. It allows for screen and file sharing, as well as video recording for future reference, according to the vendor.

Auto Attendant: GigTel's multi-tiered auto attendant serves as a virtual receptionist, efficiently routing calls to the appropriate employee, department, or location. It can be easily customized in real-time from any internet-enabled device and supports multi-site operations through a single phone number, according to the vendor.

Contact Center as a Service (CCaaS): GigTel offers a cloud-hosted contact center solution with a user-friendly interface for managing agents, teams, calls, and performance analytics. It includes advanced training features like call monitoring, recording, and whisper coaching. The solution seamlessly integrates with popular CRM tools and provides mobile access to full contact center functionality for remote agents, according to the vendor.

GigTel Mobile App: The GigTel mobile app extends unified communication features to mobile devices, providing access to the corporate directory and presence information. Users can configure outbound caller ID, manage answering rules, greetings, block numbers, and more. The app also supports seamless Wi-Fi/cellular handoff, according to the vendor.