Globys Suite

The Globys Suite is a B2B portal solution offered by Globys Inc. According to the vendor, this suite aims to transform complex telecom operations into seamless portal experiences for business customers. It integrates the buy, manage, and pay workflows into a single customer experience, providing self-service capabilities for buying, managing, and paying for telecom products and services. The Globys Suite is designed for telecom companies of all sizes, from small businesses to large enterprises. It is used by professionals in the telecommunications sector, as well as IT, finance, accounting, procurement, sales, and customer service teams.

Key Features

Globys Buy: According to the vendor, this feature simplifies the buying process with a personalized shopping experience. Customers can search, order, and pay for devices, accessories, and pre-defined bundles through a corporate web shop. The solution supports mobile, fixed, and IoT products, and allows for bulk ordering with multi-selection and ordering from the web shop.

Globys Manage: The vendor claims that this feature empowers customers to take control of their services and devices. It enables moves, adds, changes, and deletes for mobile, fixed, and IoT product lines. The solution supports actions across a specified group of subscribers and devices, provides tracking and automated escalations for user actions and requests, and offers flexible workflow modeling for efficient management.

Globys Pay: According to the vendor, this feature streamlines payment processes with an interactive invoice experience. It includes an invoice hub for easy access and search of all customer invoices, supports invoice consolidation across multiple billing systems, and allows for one-time or recurring payments via credit card or bank. Automated remittance advice and online inquiry and dispute tracking enhance the payment experience.

Globys Analytics: The vendor states that this feature delivers real-time insights to drive real-time optimization. It provides scalable analytics for businesses of all sizes, from small and medium-sized businesses to large corporations and government entities. The solution offers real-time monitoring and alerts for usage-based services, user-configurable dashboards for quick identification of required actions, and user-defined reporting using guided templates and all available data. It also allows for user-defined cost allocation and reporting.

Globys Architecture: According to the vendor, this feature supports enterprise-class deployment options, including private, hybrid, or public cloud deployments. The solution seamlessly integrates with all systems, including billers, portal frameworks, and platforms like Salesforce and ServiceNow. It adheres to industry-best standards such as ISO 27001 certification, PCI DSS compliance, and GDPR compliance for security and privacy.