Go-Experience

Go-Experience Cloud is a cloud contact center solution offered by GoIP Limited. According to the vendor, this platform aims to redefine customer experience in organizations of all sizes. It provides a way for organizations to interact with their customers in the way that best suits them. The product caters to customer service professionals, contact center managers, sales and marketing teams, and customer experience professionals in industries such as telecommunications, e-commerce, financial services, healthcare, and retail.

Key Features

Gx Channels: According to the vendor, this feature unifies customer and agent interactions across multiple channels, including phone, email, chat, text, and social media, on a single platform. It provides a centralized hub for managing customer interactions and enables seamless communication and consistent customer experience across various touchpoints.

Gx CRM: The vendor claims that this feature consolidates customers' and prospects' information in one central space. It tracks and manages interactions with customers and prospects, providing a comprehensive view of their history and preferences. The vendor states that it enables personalized and targeted communication with customers.

Gx Campaigns: According to the vendor, this feature allows organizations to create, distribute, and track campaigns across multiple channels. It collects feedback from customers through targeted campaigns and provides insights into customer preferences and sentiments. The vendor claims that it helps organizations improve their products and services based on customer feedback.

Gx ACD (Automatic Call Distribution): The vendor states that this feature automatically distributes incoming calls to the best-suited agent based on availability, skill set, and required information. It ensures efficient call routing, reduces customer wait times, and improves agent productivity and customer satisfaction. Real-time monitoring and reporting of call distribution are also provided.

Gx Reports: The vendor claims that this feature gathers important information and insights from the contact center software. It provides data-driven insights for decision-making, helping organizations identify trends, performance gaps, and areas for improvement. The vendor states that it enables better resource allocation and optimization.

Gx IVR (Interactive Voice Response) Builder: According to the vendor, this feature allows organizations to create and deploy voice responses for callers to interact with. It routes calls to the right resource based on caller input, improving call routing efficiency and reducing agent workload. The vendor claims that it provides a personalized and interactive experience for callers.

Gx Workforce Management: The vendor states that this feature automates processes and tracks performance to replace manual workflows. It increases productivity and efficiency of contact center operations, helps organizations optimize resource allocation and scheduling, and provides real-time monitoring and reporting of agent performance.