GoDesk

GoDesk is a chat-based helpdesk application designed by RLike Design Labs Pvt Ltd to deliver a safe guest experience in a post-COVID-19 world. According to the vendor, it provides contactless check-in/check-out, streamlined guest communication, and aims to enhance guest loyalty. This innovative solution is targeted at various industries, including hotels, hospitality, travel and tourism, customer service and support teams, event management, and property management companies.

Key Features

Contactless Check-In/Check-Out: According to the vendor, GoDesk allows guests to check-in and check-out of the hotel without any physical contact, reducing the risk of transmission. Guests can complete the process through the chat-based helpdesk, eliminating the need for face-to-face interactions.

Streamlined Guest Communication: The vendor claims that GoDesk enables hotels to communicate seamlessly with guests through the chat-based helpdesk. It allows hotels to send automated welcome messages and provide essential information such as Wi-Fi details upon guest check-in. Real-time communication between guests and hotel staff ensures quick resolution of queries and concerns.

Higher Guest Loyalty: The vendor states that GoDesk helps hotels enhance guest loyalty by providing personalized experiences. It captures guest preferences before check-in, allowing hotels to tailor their services to meet individual needs. Hotels can also upsell additional services and amenities to guests during their stay, increasing revenue opportunities.

Guest Preferences: According to the vendor, GoDesk allows hotels to gather guest preferences before their arrival, ensuring a personalized experience. Guests can specify their room preferences, dietary restrictions, special requests, and more. This helps hotels anticipate and meet guest expectations, enhancing guest satisfaction and loyalty.

Up Sell: The vendor claims that GoDesk enables hotels to upsell their rooms to guests, maximizing revenue potential. Hotels can offer room upgrades, add-on services, or special packages to guests during the booking process or at check-in. This feature helps hotels optimize their revenue management strategies and boost profitability.

Guest Messaging: According to the vendor, GoDesk automates the process of sending welcome messages and essential information to guests upon check-in. Hotels can provide Wi-Fi details, hotel amenities, and other relevant information to guests in a timely manner. This enhances guest satisfaction by ensuring they have all the necessary information to enjoy their stay.

Promotions: The vendor states that GoDesk enables hotels to cross-sell additional services and amenities to guests during their stay. Hotels can promote spa services, lounge bars, themed restaurants, or any other offerings to enhance the guest experience. This feature increases revenue opportunities by encouraging guests to explore and avail various hotel facilities.

Guest Feedback: According to the vendor, GoDesk automatically collects guest feedback during the check-out process. It provides hotels with valuable insights into guest experiences and satisfaction levels. This helps hotels identify areas for improvement and address any issues or concerns raised by guests.