Govivace CallAI

A call analytics and quality assurance solution CallAI that helps clients with diverse needs such as keeping tabs on the call transcripts, keywords search, call drivers in inbound, script compliance, auto QA, sentiments, competitor mentions, CSAT, agent training, and target setting and developing performance improvement plans that can be implemented.

CallAI uses natural language processing (NLP), machine learning (ML), and speech recognition (ASR) to understand the content, context, and emotion of spoken language data. CallAI is used to improve call center quality management and customer interaction management. CallAI automates the process of call monitoring and QA, reducing the time and resources required for evaluations.