GREYHOUND CRM

GREYHOUND CRM is a customer relationship management software designed to provide improved customer service. According to the vendor, it offers fast response times, efficient communication, and a comprehensive overview of customer interaction history. This CRM solution is aimed at small to medium-sized businesses in various professions and industries, including online and marketplace retailers, architects and planning offices, guesthouses and hotels, as well as tax consultants and their clients.

Key Features

Inbox for All: According to the vendor, this feature centralizes all customer communication in one platform, providing a comprehensive overview of incoming messages and relevant tasks for each department.

Understand Customers at a Glance: The vendor claims that this feature consolidates all communication with a customer into one record, allowing for a channel-, handler-, and department-agnostic view of the conversation history to better understand customer needs.

AI & Automation for 24/7 Service: The vendor states that this feature utilizes automation packs and individual bots to handle simple inquiries, routing complex queries to customer service and capturing callback requests for efficient task management.

Perfect Team Collaboration: According to the vendor, this feature increases transparency and collaboration within the team through process locking, annotations, and a system log, enabling clear task coordination and a comprehensive overview of responsibilities.

Efficient Search Functionality: The vendor claims that this feature provides instant access to desired information with an integrated full-text search across various communication channels, tasks, attachments, and internal comments.

Telephony Integration: According to the vendor, this feature seamlessly integrates with telephone systems using the TAPI interface, enabling easy handling of inbound and outbound calls and the creation of phone notes for post-call actions.

Secure Worldwide Access: The vendor states that this feature provides remote access to necessary data with permanent SSL/TLS encryption, ensuring data security between the client and server from anywhere in the world.

Spam Filter: According to the vendor, this feature separates important messages from spam with a self-learning filter, allowing users to focus on essential business matters and minimize distractions.

Chat and Messenger Integration: The vendor claims that this feature integrates 1:1 conversations via Facebook Messenger or website chat directly into the CRM interface, expanding communication channels beyond email and phone for efficient customer service.

Automated Routing: According to the vendor, this feature automatically routes inquiries to the appropriate handler or department based on predefined rules, eliminating the need for manual forwarding and enabling the system to handle specific emails without human intervention.