GROCERY E-COMMERCE 360

The GROCERY E-COMMERCE 360, developed by Pathover, is a software solution aimed at helping small to medium-sized grocery stores launch their online store and offer home delivery and click-and-collect options. According to the vendor, this comprehensive platform caters to a wide range of professionals and industries, including grocery store owners, supermarket chains, independent grocers, specialty food stores, and ethnic grocery stores.

Key Features

Web and Mobile Ordering: Customers can conveniently order groceries from web, tablet, and mobile devices, providing a seamless shopping experience across different devices.

Online / Credit Card Payment Service: According to the vendor, the platform connects the online store with a payment gateway, allowing the acceptance of online payments directly into the store's account. This feature aims to ensure secure and convenient online transactions.

Product Catalog: The platform includes an automated cataloging machine that helps identify product images for the store's products. Additionally, store owners can upload their own product images to create a comprehensive and visually appealing product catalog.

Order Now or for Later: Customers have the flexibility to choose between ordering now and scheduling a later pickup or delivery, allowing them to plan their grocery shopping according to their convenience.

Multiple Stores: The platform allows grocery stores to manage multiple store locations under one account without any additional fee. Customers can choose a specific store to shop from, while store owners can efficiently manage all their stores from a single platform.

Intelligent Dashboard: According to the vendor, the platform provides valuable insights into important purchase data, empowering store owners to make informed business decisions. Additionally, it offers the ability to set rules for automated decision-making based on the insights gathered from the dashboard.

Fulfillment: The platform provides a list view of items to be prepared by store staff and utilizes resource routing and load balancing technologies to reduce out-of-stock products, aiming to ensure efficient order fulfillment.

Real-Time Ordering: Customers can stay engaged with their orders as the platform displays the order status in real-time. This feature provides updates on the order processing and fulfillment, keeping customers informed throughout the entire process.

Substitution: According to the vendor, the platform helps identify the best substitution during fulfillment, even if the substituted product is not in the store's catalog yet. This feature aims to ensure customer satisfaction by offering suitable alternatives.

Same-Day Delivery & Tracking: The platform automatically calculates the best delivery method to save costs and dispatches drivers based on the best combination of speed and price. Customers can track their deliveries in real-time, enhancing their overall shopping experience.