GSGroup

Handyman is a versatile field service management software developed by GSGroup. According to the vendor, it offers a comprehensive mobile solution for managing service processes, including work orders, time tracking, material acquisition, checklists, and photo documentation. The software is designed to cater to businesses of various sizes and is particularly beneficial for IT service providers, IT consulting firms, smaller IT system houses, self-employed individuals, larger service providers, and companies in industries that require efficient field service management software.

Key Features

Handyman Mobile: According to the vendor, Handyman provides a mobile app for technicians, allowing them to access and manage service processes on the go. It offers features such as time tracking, material and warehouse management, mobile photo documentation, and customized checklists and forms. Handyman is compatible with Android, iPhone/iPad, and Windows devices, and the vendor claims it ensures 100% offline capability through sophisticated synchronization.

Handyman Resource Planning: The vendor states that Handyman simplifies resource allocation and scheduling with its graphical technical resource planning. The software allows easy planning through drag and drop functionality and offers different views for calendar and GANTT charts. Users can select resources based on department, qualification, and availability.

Handyman Route Planning: Handyman is said to streamline route planning and optimization, enhancing the efficiency of field service operations. It provides an intuitive map view and can display the current GPS position of the vehicle, aiding technicians in navigating to their destinations effectively.

Handyman Office: The vendor claims that this feature-rich module facilitates order and service management, installed base/device management, maintenance scheduling, and the creation and management of orders. Handyman also supports the preparation of quotations and invoices, generates reports and evaluations, and offers seamless integration with ERP systems.

Integration with Your ERP: According to the vendor, Handyman offers open interfaces for integration with various ERP systems, enabling seamless data exchange and enhancing process efficiency. It supports integration with popular ERP systems such as Microsoft Dynamics 365 Business Central, Navision, SAP ERP, Lexware, and more.

Handyman Connect: The vendor states that Handyman provides a customer portal that serves as an easy communication tool for customers. It offers 24/7 customer service functionality, allowing customers to create and place orders themselves. Additionally, it provides access to order history and status updates.

Using Interfaces with Handyman: According to the vendor, Handyman seamlessly integrates with order management systems, such as ERP systems, service management systems, ticket systems, or CRM systems. It enables the smooth transfer of data between systems, ensuring a continuous, digital process chain without paper and media discontinuity.

Key Advantages of Integration: The vendor claims that integration with Handyman simplifies and secures invoicing by making all invoicing data available in the ERP system. It complements existing ERP processes without requiring significant adaptations and enhances office workflows.

Integration Also Possible Individually: Handyman can be individually integrated with existing ERP systems or enterprise resource planning programs, according to the vendor. This integration eliminates duplicate entries and creates end-to-end service processes. Standard integrations are available for popular software packages, and individual interfaces can be implemented promptly and with limited effort.